Referral Representative I

Job Overview:

Pay Range: $24.93hr - $29.93hr

Requirement/Must Have:

• Minimum 1+ years clinical laboratory experience.
• High School Diploma or equivalent.
• Basic understanding of the operations of Client Services and Specimen Processing.
• Thorough understanding of Referral Testing.
• Basic medical terminology applicable to clinical laboratory.
• Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.
• Ability to handle biological samples and potentially hazardous chemicals.
• Adherence to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
• Requirement to use personal protective equipment, engineering controls and/or work practice controls as directed by management.

Responsibilities:

• Retrieve, sort and process specimens for shipment to referral laboratories.
• Ensure sample quality and accuracy by identifying problems with specimen types, missing information, incorrect temperature, or insufficient quantity.
• Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
• Responsible for filing departmental documents.
• Handle all customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction.
• Report laboratory results using established protocols.
• Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols.
• Perform investigations and provide resolution to complex Referral Testing issues.
• Research test availability using established protocol for selecting a referral vendor.
• Assist Client Services, Customers and Sales by effectively answering questions and responding to concerns in a timely manner.
• Communicate all tests not performed and lab accidents to clients within 24 hours of notification.
• Document thoroughly and elevate issues of concern to supervisor.
• Identify and escalate Reportable Quality incidents to supervisors.
• Maintain work area in a safe, functional and sanitary condition.

Nice to Have:

• Customer service and/or medical background preferred.

Skills:

• Detail-oriented with the ability to work independently.
• Ability to establish work priorities and handle several tasks simultaneously.
• Strong independent problem-solving skills.
• Interpersonal skills necessary to deal courteously and effectively with supervisors, co-workers and clients.
• Strong verbal and written communication skills.
• Ability to deal with patient and client information in a confidential manner.
• Good data entry skills.

Qualification And Education:

• High School Diploma or equivalent.

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to lift 1 to 10 pounds frequently.
• Ability to lift 11 to 25 pounds occasionally.
• Ability to lift 36 to 50 pounds seldom.
• Ability to stand and work at the bench for long periods of time.
• Ability to walk and stand frequently.