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Referral Representative I

ICONMA, LLC

Pittsburgh, PA

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JOB DETAILS
SALARY
$18.85–$21.85 Per Hour
SKILLS
Clinical Laboratory, Communication Skills, Customer Satisfaction, Customer Service Operations, Customer Support/Service, Detail Oriented, Establish Priorities, HIPAA (Health Insurance Portability and Accountability Act), Health Plan, High School Diploma, Identify Issues, Interpersonal Skills, Laboratory, Laboratory Systems, Medical Records, Medical Research, Medical Terminology, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, OSHA, Problem Solving Skills, Quality Management, Regulations, Resolve Customer Issues, Safety Training, Sales, Sample/Specimen Processing, Time Management, Vendor/Supplier Selection
LOCATION
Pittsburgh, PA
POSTED
21 days ago
Our client, a Medical Research company, is looking for a Referral Representative I for their Pittsburgh, PA location.
 
Responsibilities:
  • Handle all internal and external customer contact regarding Referral Testing.
  • Receive, resolve and follow up with complex customer issues.
  • Act as a liaison between internal and external customers and Referral vendors.
  • Retrieve, sort and process specimens for shipment to referral laboratories.
  • Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
  • Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
  • Responsible for filing departmental documents.
  • Handle all customer inquiries regarding reporting of results, service failures and other quality issues to provide customer satisfaction.
  • Report laboratory results using established protocols.
  • Contact clients to resolve routine or medical/technical matters related to patient testing and result reporting using established protocols.
  • Perform investigations and provide resolution to complex Referral Testing issues.
  • Research test availability using established protocol for selecting a referral vendor.
  • Assist Client Services, Customers and Sales by effectively answering questions and responding to concerns in a timely manner.
  • Communicate all tests not performed [TNP's] and lab accidents to clients within 24 hours of notification. Document thoroughly; elevate issues of concern to supervisor.
  • Identify and escalate Reportable Quality incidents to supervisors.
  • Maintain work area in a safe, functional and sanitary condition.
  • Adhere to all established CLIA, HIPAA, OSHA and laboratory safety requirements.
  • Required to use (a) personal protective equipment, (b) engineering controls and/or (c) work practice controls as directed by management.
  • Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
 
Requirements:
  • Minimum one (1) to two (2) years clinical laboratory experience.
  • Customer service and/or medical background preferred.
  • Basic understanding of the operations of Client Services and Specimen Processing.
  • Thorough understanding of Referral Testing.
  • Basic medical terminology applicable to clinical laboratory.
  • Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
  • Demonstrate strong independent problem-solving skills.
  • Interpersonal skills necessary to deal courteously and effectively with supervisors, coworkers and clients.
  • Communication skills necessary to handle telephone inquiries from clients and vendors.
  • Ability to deal with patient and client information in a confidential manner.
  • Good data entry skills required.
  • Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems
  • High School Diploma or equivalent - Required
Work Environment:
  • Required to handle biological samples and potentially hazardous chemicals.
 
Why Should You Apply?

About the Company

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ICONMA, LLC