Behavioral Health, Communication Skills, Community and Social Services, Cross-Functional, Customer Relations, Documentation, Emergency Care, Employee Assistance Plan, Health Plan, Healthcare, Healthcare Quality, Hospital, Law Enforcement, Medical Record System, Organizational Skills, Presentation/Verbal Skills, Primary Care, Problem Solving Skills, Psychiatry and Mental Health, Quality of Care, Social Work, Substance Abuse, Team Player, Telephone Skills, Telephone Triage, Time Management, Training Program, Volunteer Experience, Writing Skills
This is a part-time OR full time, in-person, on-site position
This position is classified as Non‑Exempt under the Fair Labor Standards Act and is eligible for overtime pay.
At Diversus Health you have the opportunity to contribute to changing lives and communities by joining our diverse and inclusive team as a Coordinator, Referral & Placement and adding to the 13,000+ lives already impacted by carefully tailored mental and behavioral health care.
The Coordinator, Referral & Placement delivers high-quality and transparent clinical mental health services to fulfill the needs of Diversus Healths clients.
Services include...
- Addressing crisis calls from community members and individuals whose lives are disrupted or complicated by mental illness, behavioral challenges, substance abuse issues, or difficulties functioning in society.
- Deliver professional and clinical triage services to individuals facing mental health and substance abuse issues, facilitating dispatch of evaluators, mobile crisis teams, and placement in both external and internal facilities.
- Collaborate within a multidisciplinary team to provide placement, referral, admission, intervention, or screening, predominantly through telephone communication with occasional in-person interactions. Teamwork is a must.
This position adheres to a fixed, on-site schedule.
Qualifications:
- Bachelors Degree in a behavioral health or healthcare related field.
- One year of volunteer or professional experience in the behavioral health field, preferred.
- A thorough understanding of systems of care and integration of physical and behavioral health.
- Adapts to differences in organizational cultures (primary care, substance use, social services, etc.).
- Ability to take initiative and use critical thinking to solve problems independently.
- Excellent verbal and written communication skills and can easily build rapport.
Our rich benefits package includes:
- Exceptional Health Benefits (medical, dental, vision)
- 4% 401(k) company match fully vested.
- Vacation and Sick Time
- Paid Long-Term Disability coverage.
- Paid Holidays, including 3 floating holidays to use as you wish.
- Employee Assistance Program (includes free therapy access)
- Professional Development Funds
- Robust Training Program
- Second Language Monthly Bonus (subject to assessment)
At Diversus Health, we believe in a truly healthy society where mental and behavioral healthcare unite to make lives better. Our goal is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Every day. It is a lofty goal; we know. But we make it happen with the best team in behavioral health.
Position Title: Coordinator, Referral & Placement
Location: Colorado Springs, CO (In-person)
Employment Type: Full-Time
Schedule: 40 hours per week, schedule set by supervisor
Position Summary
The Coordinator, Referral & Placement plays a critical role in connecting individuals to life-changing mental health and substance use services. As a key member of our multidisciplinary team, you will manage incoming calls and referrals from individuals in crisis, concerned community members, and partner organizations- ensuring timely triage, placement, and care coordination.
Youll use your clinical judgment and collaborative spirit to support those navigating behavioral health challenges, working closely with internal teams and external providers to provide the right level of care at the right time.
Essential Responsibilities
- Provide timely and compassionate triage services via phone for individuals facing mental health or substance use crises
- Coordinate the dispatch of mobile crisis teams and connect individuals with appropriate internal or external resources
- Serve as a liaison for referrals, admissions, screenings, and placements- ensuring smooth transitions to care
- Communicate and collaborate with hospitals, emergency departments, law enforcement, and community agencies
- Maintain accurate documentation of all client interactions in the electronic health record system
- Support continuity of care and promote safety and stability in crisis situations
- Work on-site as part of a dedicated and highly collaborative crisis response team
Qualifications
- Education: Bachelors degree in behavioral health, healthcare, or related field, or Colorado Crisis Professional Certification (required)
- Experience: One year
- Knowledge/Skills:
- Familiarity with systems of care, behavioral health practices, and integrated service models
- Excellent verbal and written communication; able to build rapport quickly and professionally
- Ability to take initiative, think critically, and problem-solve under pressure
- Adaptability to work with diverse populations and collaborate across disciplines
Your next career move starts here.
If youre passionate about community-based mental health, thrive in a collaborative environment, and are ready to make a meaningful impact- we want to hear from you. At Diversus Health, your expertise and compassion can help change lives, including your own.
Apply today and bring your purpose to life- right here with us.
Diversus Health does not discriminate against applicants or employees on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.