Referral Coordinator

Title: Referral Coordinator  

Reports to: Referral Specialist Supervisor 

FLSA Status: Non-Exempt  
Personnel Supervised: None  

 
POSITION SUMMARY: 

The Referral Coordinator is responsible for performing all aspects of the patient referral process including coordinating and completing referrals ordered by CFHC providers, acquiring, and verifying third party information for referrals, obtaining referral appointments, tracking referrals, training new hires and providers. The Referral Coordinator will have the responsibilities as an Outreach Liaison and Team Lead. 

MINIMAL QUALIFICATIONS:  

Certified and Registered Medical Assistants preferred High School graduate or GED required 

Experience preferred 

Computer literacy 


KNOWLEDGE AND SKILLS: 

Knowledge of basic medical terminology 

Knowledge of various insurance programs (example, Medicaid) 

Strong customer service focus 

Effective verbal and written communication skills 

Organized and able to manage competing priorities 

Resourcefulness in problem solving 

Able to take and follow through with delegated tasks 

Team oriented 

 

RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: 

Be familiar with CFHC’s program philosophies, goals and objectives. Be cognizant of and comply with all CFHC’s policies and procedures, as well as state and federal regulations. 

Be competent in performing the duties of a referral specialist. 

Report as needed to CMO any pertinent information or situations that impact on patient care or CFHC liability. 

Attend and participate in mandatory CFHC meetings (Center Specific meetings, Corporate meetings, and other meetings as designated by the CMO or CEO). 

Demonstrate ability to work cooperatively with other members of the clinical team. Be supportive of coworkers. 

Maintain a neat and professional appearance at all times. 

Carry out any other activities deemed appropriate by the CMO or CEO. 

Coordinate all aspects of completing referrals ordered by CFHC providers 

Complete referrals in a timely manner; STAT referrals must be completed by end of business day, URGENT referrals within 24 hours, and ROUTINE referrals within 72 hours 

Obtain appropriate authorizations from insurance companies sending necessary 

documentation from the patient’s medical record as required 

Schedule referral appointments for patient (when applicable) ensuring proper paperwork is faxed to the specialist or given to the patient to take to the appointment (example, labs, x-ray reports, progress notes) 

Notify patient of scheduled referral appointment 

Document appropriately and thoroughly 

Track all referrals accordingly to improve the quality and continuity of care provided to patients. This includes, but is not limited to, initiating reminder calls to patients prior to their scheduled appointment and obtaining the referral report from the specialist. 

Notify the ordering provider and/or Referral Specialist Supervisor of any problems in obtaining a patient’s referral, including issues with obtaining authorizations from third party payors or making appointments with a specialist, patient refusal of a referral, or patient no show to scheduled referral appointment 

Maintain specialty provider list including payor sources they accept 

Review referral log weekly to ensure completion of all referrals 

Be the point of contact when supervisor is out of the office/vacation. 

Train new hires, providers, and nursing staff. 

Serve as an Outreach Liaison going to specialist offices to obtain necessary information. 

Serve as a back up to referral specialist out on vacation. 

Other duties as assigned by Referral Specialist Supervisor 


PHYSICAL REQUIREMENTS: 

Requires 80% or more time spent sedentary. 

Independently mobile. 

Ability to lift weight equivalents that would be required with repositioning equipment and lifting supplies. 

Ability to adapt and function in varying environments of workload, patient acuity, worksites, and work shifts. 



American with Disabilities Act (ADA) Statement:  External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.