Referral Coordinator

Description

• Put Patients First 
• Empower Entrepreneurial Provider and Care Teams 
• Operate with Integrity & Excellence 
• Be Innovative 
• Work As One Team

What You'll Do

• Handle incoming calls efficiently. 
• Responsible for identifying patients’ needs, clarifying information, submitting referrals via insurance portals, faxing out referrals and following up with the patient. 
• Provide courteous customer service to patients regarding referral requests. 
• Request consult notes from other providers as needed. 
• Responds to all patient inquiries concerning their referrals. 
• Communicate with insurance companies to ensure all requests adhere to guidelines of coverage. 
• Track referrals and provide follow-up as needed. 
• Document all referral activities on patient files for future reference. 
• Maintain accurate and organized patient file documentation. 
• Process Prior Authorization for Medications, Injections, Biologics. 

Qualifications

• High school diploma or equivalent required
• At least 1 year of Call Center Experience 
• Experience with Medical Terminology 
• Strong verbal and written communication skills; must be able to communicate in a professional and courteous manner
• Proficient in Microsoft Office applications and insurance eligibility database
• Excellent data entry and typing skills

• A minimum of 1-year previous experience for both Prior Authorization and Referrals preferred
• Knowledge of E Clinical Works 
• Knowledge of managed care and medical insurance plans 

Environmental Job Requirements and Working Conditions

• This position is located in our Las Vegas Corporate Office - 8880 W Sunset Rd, Suite 320, Las Vegas NV 89148.
• The base pay range for this role is $19 - $23 per hour. This salary range represents our national target range for this role.