Job Title: Referral Coordinator
Location: Clovis, CA
Job Summary:
The Referral Coordinator is responsible for managing and coordinating patient referrals within a healthcare facility or medical practice. They facilitate the seamless transfer of patients to specialists or other healthcare providers, ensuring timely access to necessary medical services.
Schedule:
- Monday - Friday
- 8:00am 5:00pm
Pay:Essential Job Functions:
- Coordinates patient referrals as directed by physicians in a timely manner.
- Obtains prior authorizations as determined by the insurance companies.
- Assists or schedules the appointment with the specialist, radiology department or surgical center as ordered by physician.
- Follows up to verify appointment was made and patient kept appointment.
- Communicates any delays or problems with referrals as needed.
- Communicate effectively and efficiently with physicians and support staff.
- Accurately documents all his/her patient care in the medical chart in Epic.
- Assures the patient has all the information and instructions regarding the appointment or procedure.
- Is adaptable in altering approach and level of support needed to work effectively with all providers.
- Consistently maintains quality standards established by health care regulations and guidelines.
- Promptly notifies the Department Lead and/or provider of any unusual occurrences in the patient or unusual activity in the clinic; follows through as advised.
- Consistently follows established safety policies and procedures.
- Adheres to policies and procedures as outlined in the Employee Handbook.
- Provides highest quality of customer service.
- Other duties as assigned by the Department Lead and/or Administration.
Requirements:
- 3-5 years of experience in referrals
- Bilingual (English/Spanish) a plus
- Must have NexGen and Epic Experience (epic referrals module)
- Excellent verbal and written English communication skills
- Outstanding Phone Etiquette
- Experience managing roughly over 300+ referrals per month.
- Ability to manage and prioritize multiple tasks
- Ability to calmly and professionally resolve issues with diplomacy
- High School Diploma or equivalent required
If you are interested in this opportunity, please apply ASAP. You can also send resume to Renata at rsoto@hireuphealthcare.com or call at 559-931-9011 to connect with a recruiter today!
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