The Referral Coordinator is responsible for obtaining prior authorizations, processing referrals and scheduling appointments with specialists for patients per provider requests.
Essential Functions:
- Processes and coordinates referrals from providers and ensure insurance is verified prior to processing the referral.
- Initiates insurance authorizations for consultation.
- Ensures cancelled appointments and related ancillary appointments are rescheduled and communicated to patients.
- Provides clinical information to specialists for referrals to be processed.
- Keeps patients informed of the status of their referral and information about their appointment.
- Maintains referral tracking system and up to date referrals documentation.
- Follows up on prior authorizations ensuring they are completed correctly and reports any concerns to leadership.
- Maintains regular and predictable attendance.
- Perform other duties as assigned.
Position Qualifications
Minimum Qualifications:
- High School diploma or equivalent.
Preferred Qualifications:
- Previous referral experience