Recruitment Coordinator

Heluna Health invites applications for the full-time position of Recruitment Assistant at the Center on Substance Use and Health (CSUH) at the San Francisco Department of Public Health. The Center on Substance Use and Health conducts pharmacologic and behavioral interventions and observational studies to maximize the health outcomes of people who use alcohol, methamphetamine, cocaine, opioids, and other substances. We work with people who are actively using substances and focus on meeting their goals related to their substance use, including use reduction, prevention or treatment of infectious diseases, or prevention of drug overdose. 

We conduct research in a community-based environment in downtown San Francisco, with the facilities and resources needed to perform complex clinical research studies (suite of exam rooms, alarmed pharmacy for medication trials, and on-site CLIA-waived laboratory). We are proud to treat people who use substances with respect and dignity and enjoy a close-knit culture of intellectual curiosity, collaboration, and fun. 

We are seeking an outgoing, committed, detail-oriented, energetic person to join our recruitment study team. 

Position Focus: The Recruitment Assistant’s primary responsibilities will be to conduct recruitment activities for all pharmacologic and behavioral interventions and observational trials within our unit. Essential responsibilities are listed below. 

Special Requirements: Must be comfortable working with substance users and diverse populations in public and private, outdoor and indoor settings such as; HIV clinics, transgender health clinics, behavioral health clinics, community based organizations, needle exchanges, sex clubs and other environments. Applicants must also have experience with street-based recruitment (active and passive).

This is a temporary, on-site, grant-funded, full-time, benefitted position. Employment is provided by Heluna Health. 

Pay Range: $33.65-$37.10 per hour 

ESSENTIAL FUNCTIONS
• Support the research team in recruiting study participants
• Assist in training new members of the recruitment/outreach team
• Conduct telephone recruitment, eligibility screening, and data entry
• Manage the scheduling of participant appointments
• Assist in the retention of potential participants during the study phone screening process in REDcap and Access databases and through follow-up, including sending appointment reminders (via call, text and email)
• Recruit diverse substance-using participants for all trials currently enrolling
• Meet and/or exceed enrollment goals
• Manage ordering of recruitment supplies, schwag, and other collateral
• Assist in managing relationships and systems through UCSF such as ResearchMatch, MyCharts, CTSI/PRP
• Create, maintain, monitor, and report on social media campaigns used for participant recruitment
• Build and execute geo/other social media strategy on platforms such as Facebook, Instagram, TiKTok, Blendr, Scruff, Grindr, Jack’d, Adam 4 Adam and BBRT
• Experience with website design (WordPress, Weebly, Squarespace or Wix), development and maintenance experience preferred
• Requires a flexible schedule that will range from daytime, weekend and evening hours
• Other duties as assigned 

JOB QUALIFICATIONS
Education/Experience
• Possession of a high school diploma or equivalent
• Bachelor’s degree preferred
• Experience with day-to-day calendar management
• Previous experience working with substance users preferred 

Other Skills, Knowledge, and Abilities
• Ability to read and write in English
• Excellent interpersonal and verbal communication skills
• Knowledge of and sensitivity to racial, ethnic, cultural, and sexual diversity is required
• Candidates for the position must be willing to learn a variety of skills related to recruiting and details about our research studies.

PHYSICAL DEMANDS
Stand Frequently
Walk Frequently
Sit Frequently
Handling / Fingering Constantly
Reach Outward Occasionally

Reach Above Shoulder Frequently Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
See Constantly
Taste/Smell Not Applicable 

Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5+ hrs/day) 

WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled, and also outdoors 

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply. 

All qualified applicants will be considered for this position in accordance with the San Francisco Fair Chance Ordinance

EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.