The Recruitment and Engagement Coordinator at Klipsch Senior Care will drive our mission to expand compassionate in-home care for aging adults, directly contributing to our 12.5% year-over-year hours of care growth goal, while simultaneously fostering a high-quality culture and reducing Care Professional turnover. This role is responsible for the recruitment, development, and engagement of Care Professionals, leading all training programs, and promoting a positive and supportive work environment.
At the heart of Klipsch Senior Care are our core values: Empathy, Caring, Respect, Love, Integrity, Positive Energy, Passion, Patience, Persistence, Professionalism, and Community Focus. These core values help us to live our vision statement of "Making lives better: every day, every interaction." By embodying these principles, this role will become a trusted resource within the community and a valued mentor to our Care Professionals.
Primary Responsibilities:
- Reflect the core values of Klipsch Senior Care (d.b.a. an independently owned and operated Home Instead franchise)
- Maintain ATS system, addressing and engaging all leads/applications
- Scheduled and conduct Care Professional Interviews
- Schedule and lead Care Professional orientation and new hire training including Alzheimer’s and Dementia Training and continuing education learning plans required to meet Home Instead® Standards.
- Evaluate and update all orientation and training materials as needed.
- Work in partnership with the Scheduling Department to coordinate Care Professional schedules with an emphasis on creating high quality matches and extraordinary relationships.
- Schedule and conduct Care Professional annual reviews and all supervision including regular performance conversations, accountabilities, and problem resolution.
- Develop engagement strategies to promote Care Professional retention and satisfaction.
- Achieve NET Care Professional goals for the location
- Prepare and publish the monthly newsletter.
- Develop, plan, and facilitate quarterly Care Professional Meetings.
- Ensure Home Instead standards are met and upheld.
- Monitor compliance for local and federal labor and safety laws including EOE, ADA, FMLA, and SHA.
- Demonstrate open and effective communication with leadership team, colleagues, Care Professionals, clients, and family members.
- Maintain regular attendance at the office to execute job responsibilities.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Maintain regular attendance at the office to execute job responsibilities.
- Perform other duties as assigned.
Education/Experience Requirements:
- Associate's degree preferred.
- One year of facilitation/training experience or an equivalent combination of education and additional work experience may be considered.
- Experience with Microsoft Teams and other virtual meeting platforms is required.
Supervisory Responsibilities:
This position does have direct supervisory responsibilities for Care Professionals and will act In a HR capacity assisting with the hiring and ongoing performance based coaching of all Care Professionals.
Knowledge, Skills, and Abilities:
- Must have an understanding of and uphold the policies and procedures established by Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise.
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
- Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
- Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
- Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
- Must present a professional appearance and demeanor
- Must have the ability to operate HI technology systems
- Must have computer skills and be proficient in ATS programs, Word and Excel
- Must be able to work evenings or weekends as required