| Location | Islamorada, FL |
Key Responsibilities
Guest Experience & Recreation Services
Welcome guests and provide friendly, attentive service throughout the resort's recreational areas.
Assist guests with recreational activities, equipment, and resort amenities, including pools, beach and waterfront areas, kayaks, paddleboards, bicycles, and other available activities.
Provide information about resort activities, amenities, and local attractions.
Set up and maintain recreational equipment, lounge chairs, umbrellas, towels, and other guest amenities.
Anticipate guest needs and respond promptly and professionally to requests or concerns.
Recreation Operations & Maintenance
Maintain cleanliness, organization, and overall presentation of pools, waterfront areas, recreational spaces, and equipment.
Inspect recreational equipment regularly to ensure it is clean, functional, and safe for guest use.
Assist with the setup, coordination, and breakdown of recreational activities, special events, and guest experiences.
Monitor inventory of towels, recreational supplies, and equipment, communicating replenishment or maintenance needs to management.
Work collaboratively with Housekeeping, Engineering, Front Office, and other resort departments to ensure seamless guest service.
Safety & Guest Well-Being
Monitor recreational areas to promote a safe and enjoyable environment for all guests.
Communicate and reinforce resort policies and safety guidelines in a courteous and professional manner.
Identify and promptly report safety hazards, damaged equipment, or maintenance concerns.
Respond appropriately to guest incidents or emergencies in accordance with established resort procedures.
Maintain awareness of weather and waterfront conditions that may affect recreational activities.
Candidate Profile
Education & Experience
High school diploma or equivalent preferred.
Previous experience in hospitality, recreation, guest services, or a similar customer-facing role preferred.
Strong interpersonal and communication skills with a genuine passion for guest service.
Ability to work independently and collaboratively in a fast-paced resort environment.
Familiarity with water sports, outdoor recreation, and the Florida Keys lifestyle is a plus.
Ability to work a flexible schedule, including weekends and holidays.
Licenses & Certifications
CPR, First Aid, or AED certification preferred, or willingness to obtain certification.
Water safety or recreational equipment experience is a plus.
Physical Requirements
Ability to lift and carry up to 50 pounds and regularly push, pull, and move recreational equipment.
Ability to stand, walk, bend, and perform physical tasks for extended periods.
Comfortable working outdoors in a tropical Florida Keys environment, including exposure to heat, humidity, and varying weather conditions.
Ability to safely navigate pool decks, waterfront areas, and other outdoor recreational spaces.
About EOS Hospitality
EOS Hospitality is a leading hospitality management company dedicated to creating exceptional guest experiences and fostering a culture of teamwork, service, and professional growth. At The Islands of Islamorada, team members have the opportunity to contribute to a unique luxury resort experience while being part of the larger EOS Hospitality family.
Visit us online at Islands of Islamorada Resort- Official Site- A Florida Keys Luxury Resort and explore our parent company, EOS Hospitality for more information about the amazing ways we're making a difference.
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