Recovery Support Specialist

The Recovery Support Specialist works in collaboration with affiliate providers and care center staff to assess healthcare needs, identify any barriers to care, and support patients in their health and wellness goals. Communicate with the Care Team (providers, affiliate providers and Care Team staff) to discuss patient care issues and needs and how best to facilitate care services.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Wellness resources

The Recovery Support Specialist works in collaboration with affiliate providers and care center staff to assess healthcare needs, identify any barriers to care, and support patients in their health and wellness goals.

Key Responsibilities:

• Prepare new patient files and update existing patient records.
• Retrieve medical records for patients and staff upon request.
• Maintain accurate and timely documentation of all patient encounters and complete reporting requirements according to organization standards.
• Establishes close relationships with patients, building rapport and trust with patients in an empathetic manner.
• Establish and maintain relationships with affiliate providers.
• Communicate with the Care Team (providers, affiliate providers and Care Team staff) to discuss patient care issues and needs and how best to facilitate care services.
• Maintain strict confidentiality in accordance with department and organizational policies.
• Develop rapport and trust with patients to foster a safe and supportive environment.
• Assist patients in setting recovery goals and provide encouragement throughout their journey.
• Discharge Planning
• Assist in managing crisis situations by de-escalating conflicts and addressing challenging behaviors, utilizing therapeutic techniques.
• Other duties as assigned.

Qualifications:

• High School Diploma, or GED - Required.
• At least 1 year of customer service experience, preferably in a healthcare setting
• Ability to demonstrate effective organizational and time-management skills.
• Demonstrates excellent oral and written communication skills.
• Demonstrates knowledge of basic computer skills
• Ability to problem-solve and multi-task in the work environment.
• Demonstrates Proficiency in Verbal & Written Communication Skills.
• Knowledge of State & Federal Statutes Regarding Patient Confidentiality Laws.
• Knowledge of Drug-Free Workplace Policies and Procedures.
• Knowledge of Workplace Violence.
• Knowledge of Corporate Integrity & Compliance Program.

Schedule:

• 8 hour shift
• Weekends as needed