Records Support Associate

Key ResponsibilitiesMaintain and update membership records in internal systemsPerform accurate data entry and assist with auditsOrganize documents and manage digital recordsRespond to internal requests for membership informationEnsure confidentiality and proper handling of sensitive dataProvide general administrative support to the Membership teamAssist with member sign-ups and answering phones as neededRequired SkillsStrong communication and customer service skillsBasic computer proficiency for managing member informationAttention to detail and accuracyAbility to multitask and prioritize in a fast-paced environmentProfessional and welcoming demeanorAdditional RequirementsProfessional Appearance: Maintain a polished, approachable, and energetic appearance that reflects a high-end, sales-focused environment. QualificationsHigh school diploma required; associate degree preferred1-2 years of administrative or data entry experienceProficiency in Microsoft Office (Excel, Word, Outlook)Ability to handle confidential information with discretionStrong team-oriented mindsetEducation & Compensation: Candidates who can provide verification of a completed four-year college degree may be eligible for consideration for a higher pay rate following successful completion of the six-month review period, based on performance, qualifications, and experience.

XCAL Shooting Sports and Fitness, a family-owned business, combines its technology-driven design with uncompromising customer service to deliver a unique and fun-filled experience for shooters and fitness enthusiast of all levels. This revolutionary new concept integrates shooting sports and fitness in one convenient location. Our facility features three distinct shooting ranges, full service restaurant, large retail space, traditional as well as functional fitness, mixed martial arts dojo, spin studio, group fitness, spa services, child activity center and a host of amenities to provide an exceptional experience.Employment at XCAL comes with an XCAL membership, flexible hours, employee lockers rooms, and discounts on products and services. Membership Department - Records Support AssociateDepartment: MembershipEmployment Type: Full-TimeReports To: Membership ManagerPosition SummaryXCAL is seeking a detail-oriented Records Support Associate to support the Membership Department. This entry-level role maintains accurate membership records, audits files, assists with data entry, and supports administrative processes to ensure a smooth and professional member experience. The ideal candidate is organized, dependable, and comfortable in handling confidential information. Key ResponsibilitiesMaintain and update membership records in internal systemsPerform accurate data entry and assist with auditsOrganize documents and manage digital recordsRespond to internal requests for membership informationEnsure confidentiality and proper handling of sensitive dataProvide general administrative support to the Membership teamAssist with member sign-ups and answering phones as neededRequired SkillsStrong communication and customer service skillsBasic computer proficiency for managing member informationAttention to detail and accuracyAbility to multitask and prioritize in a fast-paced environmentProfessional and welcoming demeanorAdditional RequirementsProfessional Appearance: Maintain a polished, approachable, and energetic appearance that reflects a high-end, sales-focused environment. Employees are expected to wear appropriate business casual attire while representing the organization & the membership department.Mobility & Building Tours: Ability to stand and walk for approximately 45 minutes at a time when needed to provide building tours to members, guests, or prospective members.Professional Communication: Maintain a courteous and professional manner when interacting with members, guests, coworkers, and management.Work Schedule & Attendance RequirementsRegular Schedule: Monday, Tuesday, Thursday, and Friday: 9:50 AM–6:50 PM, with a 1-hour unpaid lunch from 1:00 PM–2:00 PM.Wednesday Schedule: Wednesday is a regular full workday (9:50 AM–6:50 PM) with a 1-hour unpaid lunch from 1:00 PM–2:00 PM during weeks when no Saturday is scheduled. When an employee is scheduled to work on Saturday, Wednesday becomes a shortened workday from 3:00 PM–5:00 PM.Saturday Schedule: Two Saturdays per month. Employees may choose which Saturdays they work. Saturday hours are 1:00 PM–8:00 PM, with a 1-hour unpaid dinner break from 5:00 PM–6:00 PM.Weekly Hours: The schedule is structured for 40 paid hours per week during weeks when a Saturday is worked.Reception Coverage: Monday–Friday, 12:00 PM–1:00 PM - Responsible for covering the receptionist's phone and greeting duties.Paid Breaks: Employees receive two paid 15-minute breaks per workday.Timekeeping: Employees are required to punch in on time and accurately record their working hours, including punching out for unpaid meal breaks.Overtime Approval: Overtime must be requested and approved by the manager in advance. Any overtime worked will be paid in accordance with applicable wage and hour requirements.Task Transitions & Breaks: Employees must notify their manager when transitioning between major assignments or when stepping away from their workstation for more than 5 minutes. This helps ensure proper coverage, communication, and accountability throughout the workday. QualificationsHigh school diploma required; associate degree preferred1-2 years of administrative or data entry experienceProficiency in Microsoft Office (Excel, Word, Outlook)Ability to handle confidential information with discretionStrong team-oriented mindsetEducation & Compensation: Candidates who can provide verification of a completed four-year college degree may be eligible for consideration for a higher pay rate following successful completion of the six-month review period, based on performance, qualifications, and experience.