Records Supervisor - Police

Records Supervisor - Police

Salary

$49,067.20 - $78,499.20 Annually

Location

Burlington Police Department, 267 W. Front St., Burlington, NC

Job Type

Full-time

Job Number

2026-00190

Department

Police

Opening Date

10/20/2026

Closing Date

11/4/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Job Description

Lead the Team Behind Accurate, Accountable Policing!

Are you an experienced leader who thrives on organization, accuracy, and helping others succeed? The Burlington Police Department is looking for a detail-oriented, motivated professional to lead our Police Records Unit. If you enjoy developing a team, improving processes, and ensuring the accuracy of information that supports investigations, public safety, and criminal justice reporting, this could be the opportunity for you!

About us:

The Burlington Police Department is a nationally accredited law enforcement agency that is committed to quality, fair, and professional police services. Our team of 152 sworn officers and 50 professional staff members serve the growing City of Burlington, North Carolina, while maintaining the highest standards of integrity, accountability, and service.

What you will do:

As the Police Records Supervisor, you will oversee the daily operations of the Police Records Unit, supervising professional staff and ensuring the accuracy, completeness, and proper management of departmental records. Serving as the departments official custodian of records, you will oversee investigative report reviews, state and federal crime reporting, records compliance, and administrative operations. You will also collaborate with departmental leadership, support accreditation efforts, and identify opportunities to improve processes and strengthen the quality of records management services. This position reports directly to a Patrol Lieutenant, or their designee. This role supervises approximatley 10-15 staff members across three different roles, including custodial and front desk positions.

This is an IN-PERSON position with an anticipated work schedule of Monday-Friday, 8am-5pm.

Policing with a Purpose:

• Preserving the Sanctity of ALL Life
• Nurture and Protect Democracy
• Ensure Procedural Justice and Fundamental Fairness
• Spirit of Service
• Protect the Community from Harm
• Treat all individuals with Dignity and Respect-the ethical foundation of policing

Examples of Duties

Team Leadership & Development

• Supervise and schedule Records Unit staff, including specialists, front desk, and custodial personnel.
• Manage performance through coaching, evaluations, discipline, and training to ensure accountability and professional growth.
• Collaborate with leadership on operational improvements and long-range organizational planning.

Records Management & State/Federal Compliance

• Oversee investigative reports, ensuring proper coding, accuracy, and timely correction of data quality errors.
• Submit mandated reports (weekly, monthly, annual) to command staff, the State of North Carolina, and the FBI.
• Ensure strict compliance with NIBRS, Traffic Stop Reporting (TSR), and legal expunction orders.
• Secure and maintain all physical and electronic police records.

System Administration & Process Improvement

• Act as administrator/liaison for core systems including CJLEADS, AOC, Brazos Citation, eWarrants, eCourts, and CAD/RMS.
• Optimize workflows by auditing records activities, implementing industry best practices, and correcting process inefficiencies.
• Support accreditation efforts for the department.

Qualifications

Knowledge, Skills, and Abilities

• Records Management Expertise: Considerable knowledge of police records management, public records requirements, and applicable North Carolina General Statutes.

• NIBRS & Crime Reporting: Strong knowledge of the National Incident-Based Reporting System (NIBRS), crime classification, coding requirements, and reporting procedures.

• Leadership & Supervision: Ability to plan, organize, supervise, and evaluate the work of employees while providing effective coaching and guidance.

• Law Enforcement Knowledge: Understanding of police terminology, criminal justice procedures, traffic violations, arrests, and related reporting requirements.

• Technology & Systems: Ability to learn, operate, and oversee records management systems, law enforcement databases, and standard office software.

• Accuracy & Data Analysis: Ability to review complex records, identify discrepancies, compile statistical reports, and ensure reliable data.

• Legal & Policy Compliance: Knowledge of records retention requirements and the ability to interpret and apply departmental policies and applicable laws.

• Organization & Problem-Solving: Ability to manage competing priorities, improve workflows, and make sound decisions in a deadline-driven environment.

• Budget & Resource Management: Knowledge of budgeting, purchasing, inventory management, and expenditure monitoring.

• Employee Relations: Ability to apply supervisory and employee relations practices to support staff performance and development.

• Effective Communication: Strong written, verbal, and listening skills with the ability to communicate clearly with employees, leadership, outside agencies, and the public.

• Professionalism & Customer Service: Ability to build positive relationships, maintain confidentiality, and demonstrate tact, fairness, and sound judgment.

Minimum Qualifications

• Associates Degree from an accredited college or university.

• Minimum of two years of experience in office administration, customer service, law enforcement, data entry, records management, or a related field.

• An equivalent combination of education, training, and experience sufficient to perform the essential duties of the position may be considered.

• Valid NC Drivers License

Preferred Qualifications

• Minimum of five years supervisory or leadership experience, particularly in law enforcement records management or a related administrative environment.

• Experience with NIBRS reporting, crime data validation, or state and federal law enforcement reporting requirements.

• Experience using police Records Management Systems (RMS), criminal justice databases, or related software.

• Familiarity with North Carolina public records laws, records retention requirements, and CALEA accreditation standards.

• Notary Public certification.

Supplemental Information

Physical Requirements & Working Conditions

• Work in this position is primarily sedentary and generally requires minimal physical exertion.

• Duties may involve standing, walking, reaching, lifting, pushing, pulling, grasping, talking, hearing, and repetitive motions.

• Regular use of office equipment, including computers, telephones, printers, copiers, and other standard equipment, is required.

• Visual acuity is necessary for reviewing reports, analyzing data, reading documents, and ensuring the accuracy and completeness of records.

• Work is primarily performed indoors in an office environment.

Inclement Weather Classification: Non-Essential

FLSA Classification: Non-Exempt

• It is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case.*

This job description in no way implies that the duties listed are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as requested by their supervisors.

Benefits for full-time employees of the City of Burlington (with the exception of full-time sworn police officers) are as follows:

• Paid vacation and sick leave
• Ability to transfer North Carolina local government earned sick leave.
• Paid holidays for New Years Day, Martin Luther King Jr. Day, Good Friday, Independence Day, Labor Day, Veterans Day, Memorial Day, Thanksgiving, and Christmas
• Enrollment in the Local Government branch of the North Carolina State Retirement System
• Enrollment in Empower 401k
• Health and dental insurance coverage for employee and children; spouses may be added to the policy if they are not offered coverage at their own place of employment
• Voluntary enrollment in a Flexible Spending Plan
• Life insurance
• Long-term care insurance
• Other voluntary insurances and deferred compensation plans

01

By completing these supplemental questions, you are attesting that the information you have provided is accurate. Any information you provide may be reviewed by the hiring manager. Any misstatements or falsification of information may eliminate you from consideration or may result in dismissal. "See resume" is not an acceptable answer to any question. Resumes may be uploaded as a supplement to the online application. Resumes are not accepted in lieu of application and/or the Work History section. Yes, I understand and agree, No, I do not agree.

• Yes
• No

02

Please provide a detailed description of your experience involving records management/document control, accuracy, and data verifiction.

03

Please provide a detailed description of any experience you have with any law enforcement systems.

04

Please provide a detailed description of your supervisory experience, including number of years, number of roles, number of employees, etc.

05

The annual salary range that I am looking for in regards to this role and am willing to accept is:

• $45,000 - $55,000
• $55,000 - $65,000
• $65,000 - $75,000
• $75,000 or higher

06

What is the highest level of education you have completed?

• High School Diploma or GED
• Associates Degree
• Bachelors Degree
• Masters Degree or Higher

07

Do you drink alcoholic beverages?

• Yes
• No

08

If you answered yes to the previous question, how often do you drink alcoholic beverages?

• 0-4 drinks a week
• 5-9 drinks a week
• 10 drinks or more a week
• I do not drink alcoholic beverages

09

Have you ever been arrested or cited for a DWI/DUI?

• Yes
• No

10

If you answered yes to the previous question, how long ago were you arrested or cited for DWI/DUI?

• Less than 5 years ago
• More than 5 years ago
• I have never been arrested for DWI/DUI

11

Have you ever used marijuana or any form/derivative thereof?

• Yes
• No

12

If you answered yes to the previous question, please provide the month and year that you last used marijuana or any form thereof. If you have never used marijuana, please type "N/A".

13

Have you ever used any illegal drugs including, but not limited to, synthetic/designer drugs, steroids, opiates, pills, heroin, cocaine, crack, hallucinogenic drugs (ex: LSD), methamphetamine, etc.?

• Yes
• No

14

If you answered yes to the previous question, please provide the type of drug, month and year that you last used each type of illegal drug. If you have never used illegal drugs, please type "N/A".

15

Have you ever used prescription drugs other than those prescribed to you by a physician?

• Yes
• No

16

If you answered yes to the previous question, please list the type of drug, month and year that you last used each type of prescription drug that was not prescribed to you. If you have never used prescription drugs that were not prescribed to you, please type "N/A".

17

Have you ever been convicted of any crime arising from Domestic Violence?

• Yes
• No

18

Have you ever been charged with a felony?

• Yes
• No

19

If you answered yes to the previous question, please provide the charge, circumstances, date of offense, and outcome. If you have never been charged with a felony please type "N/A".

20

For our recruiting purposes, please tell us how you heard about the position of Police Records Supervisor with the Burlington Police Department.

• GovernmentJobs.com
• City of Burlington Website
• Facebook
• Burlington Police Department Employee
• Other
• None of the above

21

If referred by a Burlington Police Department or City of Burlington employee, please provide that employees name.

Required Question

Employer City of Burlington NC

Address PO Box 1358

Burlington, North Carolina, 27216-1358

Phone 336-222-5105

Website http://www.burlingtonnc.gov