Records & Information Management (RIM) Manager

• Records & Information Management (RIM) Manager
• We are looking for a someone who has implemented a Records Retention program for a large, enterprise company.
• They need to have this experience from policy creation to implementation, along with the maintenance as well.
• This will be supporting Client Vision across all lines of business, both in the US, as well as abroad.
• They need to have exceptional communication skills and comfort working across all levels, including senior leadership.

• The Records & Information Management (RIM) Manager is responsible for leading the enterprise program that governs both structured and unstructured records and information throughout their full lifecycle—from creation through retention and defensible disposition.
• This role ensures that information stored in business systems (structured data) and collaboration, content, and file based platforms (unstructured data) is managed in compliance with legal, regulatory, privacy, and security requirements.
• The RIM Manager partners with Data Governance, Legal, Privacy, Information Security, Compliance, and Technology teams to reduce risk, enable discovery, and support operational efficiency.

• Structured data: enterprise applications, databases, transactional systems, and line of business platforms
• Unstructured data: documents, emails, collaboration content, chat messages, audio/video, images, shared drives, SharePoint, OneDrive, Teams, and other content repositories
• Physical records and hybrid record collections where applicable
• Key Responsibilities
• Lead the enterprise Records & Information Management program covering structured and unstructured data environments
• Define and maintain RIM policies, standards, and operating procedures applicable across systems, platforms, and repositories
• Establish RIM governance structures and decision forums for records and information lifecycle management
• Serve as the enterprise subject matter expert for recordkeeping obligations and practices
• Oversee the full lifecycle of records and information—creation, classification, storage, retention, archiving, and defensible disposition—across structured and unstructured sources
• Define and maintain enterprise retention schedules and file plans that apply to systems, content platforms, and physical records
• Ensure retention and disposition rules are consistently implemented across applications, databases, collaboration tools, and storage locations
• Coordinate legal holds and disposition suspensions with Legal and Compliance for impacted systems and repositories
• Partner with IT and system owners to embed recordkeeping requirements into structured systems (e.g., applications, databases, platforms)
• Partner with collaboration and content platform owners to manage unstructured data (e.g., SharePoint, OneDrive, Teams, email, file shares)
• Ensure records captured in unstructured environments are appropriately classified, retained, and disposed of
• Support integration of RIM controls into system design, data flows, and solution architectures
• Lead enterprise wide information inventories covering both structured data assets and unstructured content repositories
• Define classification schemas, metadata standards, and sensitivity labeling applicable across data types
• Ensure information is discoverable, protected, and retained based on business value, regulatory requirements, and risk
• Collaborate with Data Governance teams to align records classification with data domains and standards
• Ensure compliance with applicable legal, regulatory, and industry standards governing records and information
• Support audits, investigations, and eDiscovery by enabling timely retrieval of records from structured systems and unstructured repositories
• Identify and mitigate risks related to over retention, improper disposal, and unmanaged unstructured data growth
• Monitor and report on RIM compliance, metrics, and risk indicators across environments
• Develop and deliver training and guidance on proper handling of structured and unstructured records
• Advise business units, data owners, and data stewards on recordkeeping responsibilities
• Promote consistent and compliant information management practices across the organization

• Bachelor's degree in Information Management, Records Management, Library Science, Information Systems, or related field (or equivalent experience)
• Minimum of 6 years of experience in Records & Information Management, Information Governance, or Data Governance
• Demonstrated experience managing records across structured systems and unstructured content platforms
• Strong knowledge of records lifecycle management, retention, legal holds, and defensible disposition
• Experience partnering with Legal, Privacy, Compliance, Information Security, and IT teams

• Professional certification (e.g., CRM, IGP, CIPM, or similar)
• Experience with enterprise content and collaboration platforms (e.g., Microsoft 365, SharePoint, OneDrive)
• Experience implementing or maturing an enterprise RIM program spanning structured and unstructured data
• Familiarity with standards such as ISO 15489 and DAMA DMBOK

• Records & Information Lifecycle Management
• Structured & Unstructured
• Retention & Defensible Disposition
• Classification & Metadata Management
• Cross functional Collaboration
• Risk, Compliance & Audit Support

• Coordinate the management of multiple related projects directed toward a common business objective. Partner with business leaders to envision, define and initiate programs. Provide direction and guidance to project managers to monitor cost, schedule, and technical performance of component projects and operations, while working to ensure the ultimate success of the program.
• Essential Functions Partner with business leaders in envisioning and strategic planning efforts for company programs
• Develop program road map/implementation plan Establish and manage the governance structure for the program
• Manage program communications with key stakeholders, project sponsors, project managers, and the program team
• Perform program risk management and manage escalation of program issues Coordinate and monitor the scheduling, financial and technical performance of company programs
• Perform master resource planning for the program roadmap, ensuring maximum efficiency in resource allocation across projects Facilitate the development of a cost-benefit analysis and return on investment for each project
• Develop budget, financial projections, and forecasted ROI for the program
• Aid in the negotiation of contracts and contractual changes and coordinating preparations of proposals, plans, specifications, and financial conditions of contracts
• Ensure adherence to master plans and schedules, facilitate solutions to program problems, and direct work of project team members assigned to program from various departments
• Work with project managers to ensure projects are completed on time and within budget, and that the projects deliver the intended business results and value
• Act as an advisor to the program team regarding projects, tasks, and operations Build an effective matrixed team and inspire a shared vision for program
• Clearly communicate roles and expectations to project managers
• Provide coaching to matrixed project managers; give input to manager on project managers' performance
• Create and deliver information at appropriate level for audience, including presentations and status updates
• Gain needed support from key stakeholders to lead and manage changes to successfully execute the program

• Typically has the following skills or abilities: Bachelor's Degree in Business Administration or related field or equivalent experience
• Minimum 6 years of experience in project management/program management, leading large and complex projects
• Minimum 6 years of experience with various project management methodologies, standard concepts, practices, procedures, tools, and/or software packages
• Rely on extensive experience and judgment to plan and accomplish goals
• Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders
• Strong leadership skills to coordinate and motivate project teams
• Adept at financial management to administer budgets across multiple projects and ensure the program meets its requirements for return on investment, timing, and budget
• Ability to drive results through informal authority, serve as a consultant to key business partners, and represent users and customers in every thought and interaction
• Proven ability to successfully manage risks/issues at a program level
• Ability to elicit cooperation from Senior Management and other departments
• Demonstrated ability to be a decision-maker showing balanced consideration of business issues
• Excellent written and verbal communication skills and analytical skills Strong business aptitude and problem-solving skills Strategic skills to support envisioning work, program planning, and forecasting
• Willing to travel as required (estimate 10%) Regularly exercise discretion and independent judgment in the performance of job duties

Pavan.p@sunrisesys.com