Records & Information Governance Manager

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description:

Opensity Solutions is seeking an experienced Records & Information Governance Manager to lead records operations across multiple client locations.

This is an exciting opportunity for a records management professional who enjoys leading teams, building strong client relationships, and driving operational improvements.

In this role, you'll oversee records and information governance operations, partner with legal and business stakeholders, and help shape processes that improve efficiency, compliance, and service delivery.

Responsibilities

• Lead and support records management teams across multiple client locations.
• Oversee records retention, information governance, compliance, and operational best practices.
• Build strong relationships with client leadership, attorneys, and key stakeholders.
• Manage records vendors, offsite storage services, and related operational activities.
• Drive process improvements and maximize the effectiveness of records management technology.
• Lead key projects, including office relocations, document imaging, records disposition, and data cleanup.

Qualifications

• 5+ years of experience in records management, information governance, or related operations.
• Experience leading teams and managing operational initiatives.
• Strong understanding of records retention, compliance, and information lifecycle management.
• Excellent communication, leadership, and problem-solving skills.
• Experience in legal services, professional services, or outsourced operations preferred.
• Bachelor's degree preferred, or equivalent professional experience.
  

Education: 
Bachelor’s degree in Business Administration, Information Governance, Records Management, Library Science, or a related field preferred; or equivalent professional experience. 

The Compensation for this role is $125,000 USD per year and eligible for up to 10% annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

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Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.