Records Center Technician/Driver

Primary Purpose:

Perform all functions related to Records Center Operations which includes retrieval and delivery of records to customer sites, processing accurate paperwork, and processing new and returning inventories.

Qualifications:

Education/Certification:

• High School diploma or GED certificate
• Texas Class C driver's license and clear driving record; must meet requirements of HCDE's insurance provider

Special Knowledge/Skills:

• Ability to communicate effectively with supervisor and others verbally and in writing
• General knowledge of computer systems and Microsoft software applications
• Knowledge of Harris county and surrounding counties
• Ability to operate a pallet jack
• Ability to operate a cargo van or 24 ft bob-tail truck

Experience:

• Three years records management experience

Major Responsibilities and Duties:

• Maintain the confidentiality of sensitive records.
• Accurately process retrieval orders including pulling items, verifying items, and closing orders within 24 to 48 hours of the due date.
• Process all destructions including pulling required media, verifying it for accuracy, investigating and resolving all exceptions and closing work orders within the allocated time.
• Function as primary link between customers and HCDE.
• Pick up and deliver scheduled and non-scheduled requests daily on the due date.
• Train customers regarding proper storage and destruction techniques.
• Complete daily routes and sign all paperwork before submitting it to billing.
• Accurately process vault retrievals for daily, weekly, and monthly rotaions.
• Replace new and returning materials to the shelf within 48 to 72 hours of receiving.
• Keep the records center clean at all times.
• Discard confidential papers containing customer's information properly and in accordance with destruction procedures.
• Perform other duties as assigned.