Records Analyst 2, Office of the Registrar (132050)

The ETSU Office of the Registrar invites applications for a full-time Records Analyst 2.

The Records Analyst 2 provides key support functions within the Registrar's Office. This role serves as a primary point of contact for faculty, staff, and students regarding academic records, transcripts, and registration. Core responsibilities include managing daily operations at the records counter and helpline, processing transcript and data requests, and maintaining academic records in our student information system.

We are seeking a detail-oriented professional to join our team. This role requires excellent communication skills and the ability to train others. You will play a critical role in supporting the student's experience from admission through graduation. If you thrive in a fast-paced office environment and take pride in accurate recordkeeping, we want to hear from you.

Knowledge, Skills, and Abilities

• Knowledge of university support service operations (preferred).
• Knowledge of office practices, procedures, and equipment.
• Knowledge of standard computer and software packages (Microsoft Word and Excel preferred).
• Skills in developing, organizing, managing, and executing detailed processes and workflows.
• Skills in time management and prioritizing workload.
• Ability to demonstrate professionalism and good interpersonal skills.
• Ability to work with a variety of people in a high-volume customer service environment.
• Ability to effectively communicate with faculty, staff, students, and the general public.
• Ability to work independently and as part of a team.
• Ability to extract relevant information from conversations and/or documents.
• Ability to learn and utilize new registration software.
• Ability to produce work accurately in a fast-paced environment.
• Ability to proofread, collect, and compile data materials about registration.
• Ability to maintain the confidentiality of FERPA-protected information.
• Knowledge of university policies, procedures, structures, and services offered.
• Ability to problem-solve while maintaining a high level of accuracy.
• Ability to interpret and apply policies consistently.

Required Qualifications

• High school diploma or equivalent plus two years of office experience and/or customer service experience or an equivalent combination of education and experience.

Preferred Qualifications

• Two years of college education/Associate's Degree.
• Two years of related clerical or secretarial experience and two years of experience in a customer service position.
• Experience working in higher education or a fast-paced environment.
• Extensive knowledge of Microsoft Office Suite.
• Experience with end-of-term or general office processes.

Compensation & Benefits

• Job Family: Student Services Associate 1
• Salary Range: $32,575.00 (MR 3)
• For information on benefits please visit: www.etsu.edu/human-resources/benefits/

Application Instructions

• Non-exempt positions are required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.

• Employment is contingent on a satisfactory background check.

• Documents needed to apply:

• Cover Letter

• Current CV/Resume

• 3-5 references upon request

• An official transcript will be required upon hire. Copies and/or unofficial transcripts will be acceptable for application purposes only.

Position is contingent upon available funding.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution's focus on community engagement.

ETSU is an Equal Opportunity Employer.

Disclaimer Statement:

The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.