Who We Are: We are SERVPRO of NW Charlotte. We are part of a team that is a national leader in property disaster restoration. From initial clean-up to complete rebuilds, SERVPRO is there every step of the way. We have a long-standing reputation as a leader in our industry. We are Here to Help®
The Role:As the Reconstruction Project Manager, you will oversee all aspects of assigned restoration projects and assigned restoration crews. This front-line management position coaches and leads their team to operational excellence.
The Details:
- Manage the customer experience.
- Provide priority response to potential customers.
- Create an accurate scope of work for projects and prepare estimates using proprietary software, including but not limited to: Xactimate and Verisk.
- Create budget from approved estimate with acceptable profit margin.
- Coordinate approved work with insurance adjusters.
- Audit estimates provided by insurance companies and submit supplements accordingly.
- Negotiate customer approval of project scope, estimates, and change orders..
- Schedule, coordinate and oversee crews and resources, including subcontractors, to provide services on active projects.
- Review job site documentation to support the services provided and ensure proper client requirements and billing process.
- Maintain written communication with customers, teammates, vendors, and insurance representatives.
- Manage production expenses including equipment, vehicles, and other material assets.
- Find, vet, and onboard subcontractor base quickly and efficiently.
- Participate in recruiting, hiring, and training restoration teammates.
- Encourage satisfied customers to provide online reviews.
What You Must Have:
- At least 3 years of restoration industry experience including budgeting, Xactimate supplements, onboarding of subcontractors, building scopes of work, and the ability to close and secure work authorizations.
- Minimum of 2 years in a leadership or supervisory role.
- Proficiency with Xactimate estimating software.
- Experience working with property owners and insurance adjusters.
- A customer service heart, a strong work ethic, high energy, and the drive to go the extra mile to achieve excellence.
- That positive team attitude! We work hard together, we have fun, and we take pride in our work.
- The desire to learn and develop your knowledge and skills. If you want it, we have opportunities.
- A valid drivers license with a clean driving record.
- Ability to pass a criminal background check with no felony convictions.
- Any IICRC certifications are a big plus.
- High school diploma/GED; Associate degree or Bachelor’s degree preferred
Physical Requirements:
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
- Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
- Ability to repetitively push/pull/lift/carry objects
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Picture yourself here fulfilling your potential.
At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.