Important Note: As part of the application process, we ask all candidates to complete the Predictive Index assessment. It should only take 5-10 minutes to complete. Prior to submitting your application for the role, click here to start the assessment.
Job Duties:
- Prepare clinics in advance for upcoming physician schedules.
- Check for errors in scheduling on your clinic schedule.
- Import patient medical information from the patient portal and pharmacies when available.
- Verify patient insurance coverage, check for other policies, and determine the correct co-pay amount to collect.
- Obtain a copy of the patient's driver's license and front and back of insurance cards if not scanned.
- Verify all patient information during the check-in process.
- Obtain a complete update of the patient's medical history every 12 months.
- Obtain and enter referrals for Medicaid, Tricare, certain Blue Cross Blue Shield policies, and any other insurance policies that require them.
- Collect, count, and turn in any monies collected and appropriate receipts to the safe daily.
- Coordinate physical therapy scheduling.
- Coordinate patient referrals to outside facilities for consults with the Medical Records department.
- Schedule follow up appointments within the practice or consults within the practice.
- Send prescriptions electronically to patient selected pharmacies.
- Schedule any tests ordered such as MRI, CT, labs, DEXA, EMG/NCV, ultrasounds, etc.
- Place labs in the appropriate bin for pickup, and call or text outside agent for pickup.
- Dispose of patient records in the correct receptacle daily.
- Call appropriate agencies for assistance in case of emergency.
- Relay messages to physicians when necessary to complete patient requests.
- Record comments in patient charts to ensure good communication and understanding for all departments on issues as they arise.
- Print payment charge detail reports when requested by patients and explain charges when necessary.
- Direct walk-in patients to the correct department or facility or register and schedule appointments when needed.
- Report any facility issues (ex. Lights blinking, broken equipment) to your supervisor.
- Sanitize and clean iPads, Kiosks, and your work area during down time.
- Follow appropriate dress code presenting a professional and cohesive image.
- Correctly record your time in and out of work daily and check for missed punches. Sign off bi-weekly on your time.
- Turn in all time off requests to your supervisor in a timely manner.
- Work with the Insurance Department to set up payment arrangements with patients when necessary.
- Work with the Medical Records department with scanning, filing, or any task assigned or requested.
- Help other departments and your supervisor with tasks assigned or requested to ensure a cohesive teamwork environment.
- Cross-train to check-out or check-in when scheduled by your supervisor.
- Comply with all HIPPA rules when dealing with patients and patient information.
- Stay late until all patients have been checked out and/or the doors lock.
- Participation in facility meetings and activities when scheduled.