Highlights
The role will handle customer greetings, call routing, document scanning and filing, mail processing, and other administrative tasks as needed. We are seeking a professional and customer-focused Receptionist to provide front-desk support and manage incoming calls using the Five9 telephone system.
Numbers & Facts
| Location | Westfield, MA |
| Job Type | Full-time |
| Industry | Computer/IT Services |
| Company Size | 50 to 99 employees |
| Year Founded | 2015 |
| Website | http://www.dutechsystems.com/careers |
Description
We are seeking a professional and customer-focused Receptionist to provide front-desk support and manage incoming calls using the Five9 telephone system. The role will handle customer greetings, call routing, document scanning and filing, mail processing, and other administrative tasks as needed.
Key Responsibilities
Key Responsibilities
- Answer and route multi-department calls using the Five9 telephone system.
- Greet customers and visitors at the department entrance in a professional manner.
- Provide excellent customer service and respond to basic inquiries.
- Scan documents into PDF format and maintain electronic files.
- Index and organize boxes of files in preparation for scanning.
- Open, sort, and distribute daily mail.
- Assist with various administrative projects and office tasks as needed.
- Maintain accurate and organized records.
- Use Microsoft Office Suite for daily administrative activities.
- Customer Service – Required
- Phone Answering & Call Routing – Required
- Microsoft Office Suite – Required
- Reception / Front Desk Support
- Document Scanning & PDF Management
- Electronic Filing & Records Management
- Mail Processing
- Organization & Attention to Detail
- Communication & Multitasking
Benefits
401K
About Company
Dutech is an IT firm with a difference: We’re not planning for today’s needs, but for every need you have for 5 to 10 years ahead. We meet your budgetary needs and still make your IT ready to capture every opportunity in the future.
For IT consulting to IT staffing, web development to cloud computing, Dutech Systems is your one-stop for all your IT needs, and even the ones you don’t know you have.