Receptionist (USD)

Location: Waltham, MA
Duration: 3-month, potential extension pending performance
Work Mode: Onsite
Schedule: Mon-Fri, 8:30am-5pm EST, 1 hour lunch

Responsibilities:

• Greet and welcome clients, visitors, and employees with a professional and courteous demeanor.
• Serve as the first point of contact by answering and directing incoming phone calls and responding to general inquiries.
• Maintain front desk coverage during business hours.
• Support office operations through administrative and operational tasks.
• Sort, distribute, and prepare incoming and outgoing mail and deliveries.
• Assist with accounts payable/receivable-related administrative requests and other office documentation as assigned.
• Coordinate conference room scheduling and meeting preparations.
• Assist with facility-related requests, including maintenance coordination and basic office troubleshooting.
• Complete light data entry, filing, reporting, and other administrative duties.
• Provide additional support to onsite leadership and team members as needed.

Requirements:

• Minimum of 2 years of receptionist, administrative support, customer service, or office coordination experience.
• Strong verbal and written communication skills.
• Professional appearance and customer-focused attitude.
• Excellent organizational and multitasking abilities.
• Reliable attendance and punctuality.
• Basic computer proficiency, including Microsoft Office, email, and web-based applications.
• Previous receptionist or front desk experience.
• Experience working in a professional office environment.

Preferred Skills:

• Insurance, Finance, Retail, hospitality, or other customer-facing experience.
• Exceptional customer service and interpersonal skills.
• Strong relationship-building and communication abilities.
• Ability to multitask, prioritize work, and remain organized in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficient in Microsoft Office (Outlook, Word, Excel) and comfortable learning new web-based systems.
• Ability to effectively use virtual collaboration and communication tools, including Microsoft Teams, Zoom, and other office technology platforms.
• Comfortable navigating multiple technology systems simultaneously while providing excellent customer service.
• Professional, reliable, and adaptable with the ability to work independently and collaboratively in an onsite office environment.
• Self-motivated with a proactive approach to problem solving.