Administrative Skills, Billing, Communication Skills, Computer Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Health Insurance, Insurance, Interpersonal Skills, Microsoft Office, Multilingual, Multitasking, Organizational Skills, Schedule Development, Spanish Language, Team Player, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Opportunity for advancement
- Training & development
- Health insurance
- Paid time off
ROLE DESCRIPTION:
Ken Magaro - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our clients. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
- Greet clients warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance eligibility, coverages, policy changes, and billing clarification.
- Provide excellent customer service and follow up on client needs.
- Support the team with various administrative tasks and projects.
Qualifications:
- Able to obtain Property and Casualty License- 440
- Previous experience in a receptionist or customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Basic computer skills, including Microsoft Office and CRM systems.
- Ability to work in a team environment
- Bilingual - Spanish preferred
BENEFITS:
- Hourly pay plus bonus
- Health benefits
- Paid time off (vacation and personal/sick days)
- Valuable experience
- Growth potential/Opportunity for advancement within my office
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Ken Magaro - State Farm Agent