Benefits:- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
As a Receptionist at Paul Gnall’s Insurance Agency, you will be the first point of contact for our clients. You will provide a welcoming, professional experience by answering phones, greeting visitors, and directing inquiries to the appropriate team members. Your role supports the smooth day-to-day operations of the agency by maintaining an organized, efficient front office.
We’re looking for a friendly, customer-focused individual who is empathetic, dependable, and eager to support a growing team.
RESPONSIBILITIES:
- Greet clients in person and answer phones in a courteous, professional manner.
- Assist with general inquiries and route calls and visitors to the appropriate team members.
- Process new policies, renewals, cancellations, and endorsements accurately and efficiently.
- Stay informed about insurance products, company policies, and industry regulations to provide accurate guidance.
- Respond to customer issues and complaints promptly and professionally, escalating more complex matters to management.
- Handle incoming and outgoing emails and assist with basic communication needs.
- Maintain accurate records of appointments, messages, and visitor logs as needed.
- Support daily office operations to ensure a smooth workflow.
QUALIFICATIONS:
- High school diploma or equivalent
- Excellent communication and customer service skills
- Professional appearance and friendly, positive attitude
- Strong attention to detail and ability to multitask
- Proficiency with computers and common office software
- Ability to handle confidential information with discretion
- Previous receptionist or customer service experience preferred
- Must obtain your property and casualty license as well as your life and health license