Administrative Skills, Computer Skills, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Health Insurance, Hospital, Insurance, Interpersonal Skills, Microsoft Office, Multitasking, Organizational Skills, Sales, Schedule Development, Track Customer Issues, Training/Teaching
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Flexible schedule
- Health insurance
ABOUT OUR AGENCY:
I’m a proud College of the Ozarks graduate with a B.S. in Business and bring 14 years of State Farm experience into how I lead and serve our customers. Outside of the office, I enjoy spending time golfing with my husband and staying active in the community through my work as a Mercy Hospital Board Member and a member of the Bentonville/Bella Vista Chamber of Commerce.
For our team, we offer a Simple IRA and health benefits, along with a supportive, professional environment rooted in service and community connection. We value integrity, strong relationships, and a commitment to doing the right thing, and we’re looking for team members who want to build a meaningful career while making a positive impact both in the office and in the community.
ROLE DESCRIPTION:
Serena Smith - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.
Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.
RESPONSIBILITIES:
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customers needs.
- Support the team with various administrative tasks and projects.
QUALIFICATIONS:
- Previous experience in a receptionist or customer service role.
- Communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
S
Serena Smith - State Farm Agent