Job Title: Receptionist Location: Selma, California
Position Overview: We are seeking a Receptionist for our Selma location. This role is critical as the first point of contact for patients and plays a key role in delivering excellent customer service both over the phone and in person. The ideal candidate will be friendly, detail-oriented, and skilled in handling various administrative tasks.
Responsibilities: - Perform day-to-day administrative functions including word processing, copying, filing, faxing, answering phones, and data entry.
- Provide information to callers and direct them to the appropriate department; ensure phone coverage at all times.
- Welcome and greet patients, clients, and visitors, determine the purpose of their visit, and direct them accordingly.
- Schedule patient appointments, manage patient flow, and ensure timely service based on established protocols.
- Screen patients for updated information and provide necessary details about what to bring to their appointment.
- Adhere to safety and security protocols; maintain confidentiality of restricted areas, keyless entry codes, and computer passwords.
- Maintain organized and neat front-desk and waiting areas, office files, and other administrative areas.
- Inform patients of any outstanding balances and request payment as needed.
- Confirm patient appointments by calling daily and verify methods of payment.
- Handle patient complaints with diplomacy, resolve conflicts, and refer issues to designated personnel as required.
- Attend department staff and clinical meetings.
- Perform other related duties as assigned.
Requirements: - High school diploma or equivalent required; one year of medical receptionist experience in a comparable healthcare setting required.
- Reliable transportation to travel between multiple clinic sites as needed.
- Bilingual in English and Spanish; additional language skills are a plus.
- Strong customer service and interpersonal communication skills, with a high degree of diplomacy and tact.
- Intermediate to advanced phone skills and the ability to manage multiple tasks efficiently.
- Knowledge of basic math, modern office procedures, and computer data entry with a typing speed of at least 45 WPM.
- Proven ability to handle confidential information under HIPAA standards and work well under pressure.
- Flexible and adaptable to changing departmental needs.
Personal Qualities: - Friendly and approachable with a professional demeanor.
- Strong problem-solving skills and ability to handle diverse patient needs.
- Commitment to delivering exceptional customer service and maintaining patient confidentiality.
Skills: - Proficient in handling phone systems and office equipment.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize effectively.
- Strong verbal and written communication skills.
Physical Requirements: - Must be able to sit or stand for extended periods.
- Ability to lift up to 15 pounds.
- Must be able to communicate clearly with patients and staff in person and over the phone.
We Offer: - Competitive Salary
- Health, Dental, Vision Insurance
- 401(k) Matching
- Paid Time Off
Our organization is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
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