Receptionist

Receptionist

Admin

Roles & Responsibilities

• Handle customer inquiries through phone, email, Google Business, and WhatsApp.
• Manage all front desk operations, including answering, screening, and forwarding incoming calls.
• Welcome and assist visitors, ensuring a professional and positive front desk experience.
• Provide accurate information to visitors and callers through in-person, telephone, and email communication.
• Perform administrative tasks such as filing, photocopying, document management, and record maintenance.
• Support the management and coordination of administrative support staff.
• Maintain a professional appearance and represent the organization with excellent interpersonal skills.
• Manage receipt of materials from vendors and coordinate with the Warehouse team.
• Verify laundry garments, maintain inventory records, and update relevant registers.
• Monitor housekeeping supplies and place orders as required.
• Manage pantry inventory, including inward and outward stock movement.
• Maintain attendance records for contract workers and visitor registers.
• Arrange refreshments and meals for guests whenever required.
• Verify received materials and maintain accurate records.
• Oversee all Reception and Pantry-related activities.
• Supervise administrative associates and allocate responsibilities to ensure smooth day-to-day operations.
• Manage facility services, including security, surveillance, housekeeping, canteen, transportation, courier, and laundry operations.
• Administer insurance-related activities, including GMC, GPA, and vehicle insurance.
• Coordinate domestic and international travel arrangements, including accommodation and logistics.
• Monitor office supply inventory and ensure timely procurement.
• Manage service contracts related to transportation, housekeeping, security, canteen, PF & ESIC consultancy, and other administrative services.
• Maintain and track administrative assets, including office equipment and furniture across multiple locations.
• Coordinate corporate events, meetings, conferences, and employee engagement activities.
• Support budgeting and cost-control initiatives by monitoring budget versus actual expenditures.
• Handle statutory compliance related to MIDC, NMMC, DISH (Factory), and other applicable regulatory authorities.
• Ensure office facilities comply with government regulations, safety standards, and organizational policies.
• Coordinate effectively with internal departments to support business operations.
• Maintain knowledge of labour legislation applicable to permanent and contract employees.
• Maintain physical and digital employee records, including employment contracts and related documentation.
• Manage travel desk operations and provide administrative support as required.

Qualifications & Educational Requirements

• Bachelor's degree in any discipline.
• Minimum 2+ years of experience as a Receptionist or Administrative Executive.
• Willingness and capability to independently manage both Reception and Administration responsibilities.

Desired Qualities

• Strong organizational and time management skills.
• Positive attitude with a customer-focused approach.
• Excellent verbal and written communication skills.
• Strong record management and documentation abilities.
• Professional guest management and interpersonal skills.
• Problem-solving mindset with attention to detail.
• Ability to multitask and prioritize effectively.
• Good reporting and administrative coordination skills.
• Flexible and adaptable to changing business requirements.
• Collaborative team player with a proactive work ethic.

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