Summary:
Performs designated routine tasks related to the operation of the Rehab Clinic department including pre and post-care treatment cleaning functions, supply inventory and environment of care processes.
Responsibilities:
- Completes registration process for outpatients. Coordinates registration process with the Patient Access team.
- Verifies payer for new and recurring therapy outpatients.
- Schedules patients for appointments. Performs appointment reminders routinely.
- Ensures full patient schedule capacity for each therapist.
- Collaborates with the Referral Coordinator in ensuring active authorization for the therapy services when scheduling for outpatient appointments.
- Performs front desk functions: greets patients, checks attendance and answers phone. Communicates with therapist re: patient’s attendance status.
- Prepares, maintains and cleans treatment areas and equipment when able to assist.
- Performs regular (weekly) inventory and ordering of supplies.
- Follows procedures for proper care of equipment and supplies.
- Performs general office and clerical procedures including filing, copying, faxing, scanning, and record keeping.
- Ensures the EOC compliance (hot pack and cold pack unit cleaning, temperature checks, cleanliness, equipment safety) of the PT department.
- Cooperates with all staff in carrying out responsibilities.
- Performs critical thinking and problem resolution process with the team necessary to effectively manage the front-line customer issues and related care provision processes.
Qualifications:
- Minimum High School/GED, Associates degree preferred
- Minimum 3 – 5 ears of related experience
- Experience with Meditech or EMR, Outlook, Appointment scheduling and Microsoft office is highly desirable
- Bilingual Spanish-speaking Strongly Preferred
Benefits:
Humboldt Park Health offers competitive benefits that vary based on your position, job status and scheduled hours/FTE
Compensation:
Pay or shift range: $18 USD per hour