Receptionist

Overview: Legacy Toyota of Dallas which is new to Dallas Texas is looking to add: Receptionists The Receptionist courteously and efficiently answers all phone calls to the dealership in a timely and professional manner along with routing calls to the appropriate employee or department. Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.

Overview: Responsibilities:

• Answer all incoming calls according to all company policies with exceptional telephone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages for occupied personnel and notify them as soon as possible regarding pending messages.
• Coordinates questions and issues with the appropriate department personnel.
• Addresses customer concerns and issues or escalates them as needed.
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Maintain confidentiality of company and customer information at all times.
• Performs other duties as assigned.

 

Qualifications:

• No experience required but a PLUS!
• Automotive Dealership experience a PLUS!
• Service or hospitality industries experience a PLUS!
• Previous retail and/or customer service experience.
• Friendly with high energy and the willingness to go above and beyond.
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
• Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment.
• Must conduct oneself in a professional manner.
• Basic computer and Microsoft Office skills.
• Strive to respect and facilitate teamwork within all departments.
• Professional appearance and work ethic.
• Must be a team player with a strong sense of commitment to the customer and team members.
• Bilingual (Spanish) a PLUS!