ESSENTIAL FUNCTIONS:
- Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner.
- Maintain appointment scheduler and follow office-scheduling policy.
- Register patients in a complete and accurate manner to conform to all regulatory requirements.
- Collect monies at time of service.
- Reviews provider medical records to gather information for approvals from the various insurance plans.
- Handle pre-certification and referrals.
- Handles all prior authorizations on test as well as medications.
- Follow up on prior authorizations; ensure that they are completed prior to scheduled date.
- Answers the phones
- Relays messages to and from the providers to the patients.
- Ensures the end of day reconciliation is complete each night before close.
- Preform basic clerical duties as required.
ADDITIONAL RESPONSIBILITIES:
KNOWLEDGE/SKILL/ABILITIES:
- Knowledge of office equipment and ability to handle multi-time telephones.
- Basic math and computer skills.
AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.
Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.
Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.
MINIMUM POSITION QUALIFICATIONS:
- Education - High school diploma or equivalent.
- Work Experience - Customer service, computer. Experience in a healthcare setting preferred.
- Training - none.
- License/Certification - N/A
ENVIROMENTAL CONDITIONS: Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.