Receptionist / Administrative Service Coordinator

Location: Everett, MA
Duration: 1-Month Contract-to-Perm
Work Arrangement: 100% Onsite
Client: Commonwealth of Massachusetts – Department of Elementary and Secondary Education (DESE)

Job Summary

Sigma Inc. is seeking a professional, customer-focused Receptionist / Administrative Service Coordinator for an onsite opportunity in Everett, MA. This role supports front-desk operations, visitor management, telephone reception, mailroom services, office supplies, and general administrative coordination.

The ideal candidate has strong communication and organizational skills, provides excellent customer service, and can manage multiple administrative tasks while maintaining a safe, welcoming, and orderly office environment.

Key Responsibilities

• Staff the reception desk during regular business hours, answer incoming calls, direct inquiries, and transfer calls to the appropriate departments.

• Welcome visitors, screen and sign in guests, and follow established building security and visitor access procedures.

• Maintain a clean, organized, safe, and professional lobby and reception area.

• Serve as a liaison between agency employees and vendors to support efficient daily operations.

• Respond to questions about operational policies and procedures or direct inquiries to the appropriate team.

• Sort incoming mail, coordinate mail distribution, and notify employees when packages are delivered.

• Assist with office supply requests, fulfillment, and distribution.

• Operate photocopiers and provide support for printing and mailroom activities as needed.

• Help coordinate the timely delivery of agency mail and requested print projects.

• Review and follow established emergency procedures.

• Report facility issues, including HVAC, electrical, and plumbing concerns, to management and follow up as needed.

• Provide responsive, professional customer service to employees, visitors, vendors, and other stakeholders.

Required Qualifications

• Previous experience in reception, front desk operations, administrative support, office coordination, or customer service.

• Strong verbal and written communication skills.

• Professional and courteous telephone etiquette.

• Ability to greet and assist visitors while following security and sign-in procedures.

• Strong organizational skills and attention to detail.

• Ability to prioritize tasks and respond to requests in a busy office environment.

• Basic computer skills and experience operating office equipment, including photocopiers.

• Dependable, professional, and committed to providing excellent customer service.

Preferred Qualifications

• Experience in a government office, public agency, or professional administrative environment.

• Experience handling mailroom operations, package distribution, office supplies, or print center requests.

• Familiarity with visitor management, workplace safety, and emergency procedures.

Position Details

• Job Title: Receptionist / Administrative Service Coordinator

• Location: Everett, Massachusetts

• Client: Commonwealth of Massachusetts – Department of Elementary and Secondary Education

• Contract Type: 1-Month Contract-to-Perm

• Work Setting: Onsite