Receptionist-Info Record Clerk

Title/Role: FL-DCF-Inverness-Receptionist-Info Record Clerk
Worksite Address: 403 W. Highland Blvd Inverness, FL 34452
Pay Rate: $15/hr

Job Short Description:

• DCF Family Safety Receptionist to work in the Service Center assisting customers.

Job Complete Description:

• DCF Family Safety Receptionist providing administrative assistance to the Department of Children and Families for Child Protection and Children's Legal Services with answering inquiries and questions, and customer complaints.
• Refer calls or in person inquiries to the proper person, office, or resource requested. Handle and resolve customer complaints.
• Complete follow up customer inquiries as necessary.
• Answer Incoming Calls
• Answer door and assist clients/families that come to the office
• Outgoing / Incoming Mail Delivery Postage Machine
• Tidy up Play Room (when used)
• Closure Letters
• Case Filing (file)
• Forms (use Share Drive)
• Assist with employee interviews
• Accept Supply Deliveries (put in supply room)
• Deliver Faxes (end of day)
• Replenish Copier Paper (end of day)
• Empty Recycle Boxes (end of day Tuesday and Friday)

Skills Required:

• Ability to speak and understand English
• Work experience in professional office environment 2 years
• Experience with customer facing customer service in a professional office environment 1 years
• Ability to use office equipment, postage machine, copier, fax machine
• Professional appearance and courteous to customers
• Experience in mail room processes and machines
• Lives within 30 miles of work location

Skills Highly Desired:

• Experience assisting with employee interviews
• Experience with supply management
• Previous experience working for the State of Florida

Skills Desired:

• Experience using Share Drive