Title:
Receptionist / Front Desk Associate
Reports To:
Office Manager / General Manager
Position Summary
The Receptionist serves as the first point of contact for members, guests, and visitors, providing a warm, professional, and welcoming experience. This role is responsible for managing front desk operations, handling communications, and supporting administrative functions to ensure seamless daily club operations.
Key Responsibilities
- Greet members, guests, and visitors in a friendly and professional manner
- Answer and direct incoming phone calls promptly and courteously
- Assist members with general inquiries, reservations, and club information
- Manage front desk area, ensuring it remains organized and presentable
- Receive and distribute mail, packages, and deliveries
- Maintain accurate records, logs, and basic member information
- Support administrative tasks such as data entry, filing, and document preparation
- Coordinate with departments (golf, tennis, dining, fitness, etc.) to assist member needs
- Handle member concerns or direct them to the appropriate department
- Assist with event sign-ups, reservations, and check-ins as needed
- Monitor clubhouse traffic and ensure proper guest sign-in procedures
Qualifications
- High school diploma or equivalent required
- Previous customer service or front desk experience preferred
- Strong communication and interpersonal skills
- Professional appearance and demeanor
- Ability to multitask and remain organized in a fast-paced environment
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Experience with club management systems (e.g., Jonas) is a plus
Core Competencies
- Exceptional customer service and member-focused attitude
- Strong attention to detail and organizational skills
- Reliable and punctual
- Ability to handle sensitive information with professionalism
- Team-oriented with a positive, can-do attitude
Work Environment & Expectations
- Primarily stationed at the front desk of the clubhouse
- May require standing for extended periods
- Flexible schedule, including weekends, holidays, and peak club hours
culture:
“Our Receptionist helps set the tone for a welcoming club experience—ensuring every interaction is a ‘hole-in-one’ for our members.”