| Location | Erie, PA |
POSITION SNAPSHOT
Location: 650 East Ave Erie Pa
Schedule: Monday - Friday No Holidays or Weekends
Employment Status: Full Time
Compensation: $16 / hour
WHY THIS ROLE
Looking for a patient-facing role where your organization and customer service skills make a difference? Primary Health Network is seeking a Front Office Assistant to welcome patients, coordinate appointments, and support efficient front office operations in a busy healthcare setting.
WHAT YOU'LL DO
Greet patients and visitors professionally, answer calls, and document accurate messages in the electronic medical record (EMR).
Register and check in patients, verify insurance and contact information, and assist with patient check-out.
Schedule appointments, coordinate patient reminders and referrals, and assist with transportation arrangements when needed.
Collect payments, explain sliding fee paperwork, respond to routine billing questions, and reconcile daily receipts.
Maintain accurate patient records through scanning, indexing, correspondence, and other daily front office processes.
Support smooth patient flow, respond promptly to patient concerns, and maintain a welcoming, organized reception area.
WHAT WE'RE LOOKING FOR
High school diploma or equivalent, or willingness to obtain within one year.
At least one year of professional office experience.
Strong customer service, communication, teamwork, and organizational skills.
Computer and technology proficiency, attention to detail, and commitment to patient confidentiality.
Flexibility to work evenings or weekends and travel as directed.
COMPENSATION
Starting pay: $16 per hour. PHN recognizes experience, education, credentials, and site location when determining wage, as applicable.
BENEFITS
Medical, dental and vision coverage - employee and family plans available; eligible immediately upon start
Employer-paid short-term disability
Employer-paid life insurance
Retirement plan
Paid time off
8 paid holidays
College savings plan
Fitness center membership reimbursement
IDShield & LegalShield
Volunteer Time Off Program
ABOUT PRIMARY HEALTH NETWORK
Primary Health Network is the largest Federally Qualified Health Center (FQHC) in Pennsylvania. Our mission is to provide quality primary care services and access to specialty care for the people in the communities we serve.
Ready to make a difference in your community? Apply today to join the PHN team.
Accessibility Support for Applicants
Primary Health Network is committed to providing equal access to employment opportunities.
If you experience difficulty accessing our careers site or completing an application, or if you require a reasonable accommodation due to a disability, please contact us at recruitment@primary-health.net. Our team will work with you to provide an accessible alternative application process.