Schedule: Monday - Friday, 8:30 am - 4:30 pm
Position Type: Full-time with Benefits
This position is responsible for:
Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as data entry and filing. Records accurate and complete donation pickup tickets; plans and schedules the route assignments for Truck Driver(s).
Key Responsibilities:
- Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
- Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
- Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
- Receives, responds to, and assists people requesting social service assistance; locates appropriate personnel to assist visitors.
- Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in; retains and organizes log sheets
- Assists with various data entry, vendor notifications, and filing projects.
- Receives and prepares receipts for donations; notifies proper individuals of item arrival by telephone and/or E-mail.
- Schedules pick up appointments for the truck(s); records accurate and complete pickup tickets; ensures the timely and accurate distribution of tickets.
- Records and updates pickup information; ensures the accuracy and completeness of the same.
- Assists Truck Driver with addresses, location, and schedule times, rescheduling times, phone calls to donor, etc.
- Contacts donors if there is a problem with the scheduled pick-up and reschedules pick-ups if needed; responds to and attempts to resolve donor complaints.
Employee Benefits
- Health Insurance
- Paid Time Off
- Aflac Supplemental Insurance
- 403B Plan
What We Are Looking For In You
- High school diploma or G.E.D. required, AND
- Two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, with experience working in a business with dispatcher responsibilities, OR
- Any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.
Equal Opportunity Employer Veterans/Disabled