Welcome residents, families, guests, and visitors with a warm and professional attitude• Answer and route phone calls promptly and courteously• Create a welcoming environment for all visitors• Manage appointment books for doctors, beauty/barber services, and resident requests• Assist residents with concierge-style services such as transportation arrangements, newspaper deliveries, and telephone/cable concerns• Support administrative and clerical tasks for multiple departments• Help maintain a clean, organized, and inviting lobby area• Respond professionally during emergencies and understand emergency call systems• Assist with marketing inquiries and community initiatives• Work closely with leadership and staff to support daily operationsWHAT WE'RE LOOKING FOR. Excellent communication and customer service skills• Comfortable using phones, computers, email, internet, and Excel• Positive attitude and professional appearance• Strong organizational and multitasking abilities• Team-oriented individual who enjoys helping othersQualifications.