Receptionist

Overview

• Medical, Dental, and Vision Insurance
• Paid Time Off
• Paid Holidays
• 401(k)
• Career Development Opportunities
• Employee Assistance Programs

Benefit Information: 
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit Annual Benefits-Staff and Management

Responsibilities

• Maintain continuous coverage of the reception desk during assigned business hours.
• Serve as the primary point of contact for visitors, contractors, vendors, and employees.
• Provide professional customer service while representing company standards and values.
• Answer and route incoming calls, emails, and inquiries appropriately.
• Ensure reception areas remain organized, professional, and visitor-ready.

• Welcome and register visitors in accordance with site access control requirements.
• Verify visitor identity, authorization, host information, and purpose of visit.
• Issue and track temporary visitor badges.
• Maintain visitor logs and visitor management systems.
• Enforce site badging requirements and visitor escort policies.
• Monitor entry and exit activity to support facility security.
• Immediately report suspicious activity, unauthorized access attempts, or security concerns.

• Perform daily badge inventory reconciliation.
• Track issuance and return of temporary and extended visitor badges.
• Investigate and document missing badge discrepancies.
• Coordinate with Security personnel regarding badge control concerns.

• Receive, sort, date-stamp, and distribute incoming mail.
• Process incoming package deliveries and maintain accurate tracking records.
• Notify recipients of deliveries.
• Maintain secure package storage areas.
• Ensure packages are released only to authorized recipients.

• Coordinate conference room reservations and updates.
• Assist with meeting logistics and visitor accommodations.
• Coordinate approved catering requests and room setup requirements.
• Support event preparation as needed.

• Monitor shared mailboxes and departmental requests.
• Generate and track service requests through facility management systems.
• Support office supply inventory and replenishment processes.
• Maintain bulletin boards, communication boards, and administrative records.
• Provide cross-site administrative support when required.

• Follow all company safety policies and security procedures.
• Protect confidential employee, visitor, and company information.
• Participate in emergency response and evacuation support activities.
• Escalate safety, security, or compliance concerns immediately.
• Maintain accurate documentation and records.

Qualifications

• High School Diploma or GED.
• Minimum 2 years of customer service, receptionist, administrative support, concierge, hospitality, or office support experience.
• Experience working with Microsoft Office applications.
• Strong verbal and written communication skills.
• Ability to handle confidential information appropriately.
• Ability to multitask and prioritize competing responsibilities.
• Professional appearance and demeanor.
• Ability to successfully pass any site-specific background requirements.

• Experience supporting corporate office environments.
• Experience with visitor management systems.
• Experience with access control or security procedures.
• Experience coordinating meetings, events, or catering requests.
• Experience using facility management software such as PlanOn.

• Microsoft Outlook
• Microsoft Teams
• Microsoft Word
• Microsoft Excel
• Visitor Management Systems
• Calendar Scheduling
• Service Request Systems
• Data Entry and Recordkeeping

• Professionalism
• Customer Service Excellence
• Attention to Detail
• Organization
• Time Management
• Accountability
• Communication
• Problem Solving
• Adaptability
• Confidentiality

• Ability to sit or stand for extended periods.
• Ability to use computers, telephones, and office equipment throughout the workday.
• Occasionally lift or move packages up to 25 pounds.
• Ability to travel throughout the facility as required to support meetings, deliveries, and visitors.

• Office and reception environment.
• Frequent interaction with visitors, contractors, vendors, and executive personnel.
• Fast-paced environment requiring frequent task prioritization.
• Exposure to confidential and sensitive information.

• Independently manage visitor registration and badging processes.
• Maintain 100% badge accountability.
• Process mail and packages accurately and timely.
• Coordinate meetings and catering requests effectively.
• Demonstrate strong customer service and communication skills.
• Maintain compliance with all site security and safety requirements.
• Effectively support reception operations with minimal supervision.