Job Summary:
The Receptionist is responsible for ensuring a smooth and positive patient experience at the front desk, which includes tasks such as patient registration, collection of coinsurances, copayments, or deductibles, and processing necessary paperwork. This role involves a mix of customer service and administrative work, focused on ensuring a smooth experience for patients and supporting the medical office's operations.
Key Responsibilities:
- Greeting and assisting patients and visitors.
- Verifying patient information and insurance details during registration.
- Scanning and uploading documents (e.g., IDs, insurance cards).
- Collecting and recording patient payments.
- Managing visitor/vendor sign-ins.
- Preparing patient charts and maintaining communication with other departments.
- Ensuring a clean and organized lobby area.
- Assisting with additional tasks as directed by the Business Office Manager.
Knowledge, Skills, and Abilities:
- Ability to take initiative and lead by example.
- Collaborative and able to work independently.
- Quick learner with strong team-oriented skills.
- Self-motivated and focused on success.
- Knowledge of EPIC, HST, WayStar, Clariti, CareWire, Bill.com are helpful.
Requirements:
- High school diploma or equivalent.
- At least two years of medical clerical experience.
- Basic knowledge of medical terminology and software.
- Strong communication skills.