Position Title: Receptionist / Administrative Assistant
Department: Administration
Reports To: Senior Director, Administration and Human Resources
FLSA Status: Non-Exempt
Location: NARFE Headquarters - Alexandria, VA (On-site)
Schedule: Full-Time, Monday-Friday, 8:00 AM - 4:30 PM Position Summary: The Receptionist/Administrative Assistant serves as the first point of contact for NARFE visitors, callers, and stakeholders, ensuring a professional and welcoming experience. This position is responsible for managing front desk operations, handling incoming calls, and providing high-quality administrative support to the Senior Director and the broader Administrative team. The ideal candidate is professional, poised, detail-oriented, and demonstrates excellent customer service and organizational skills. Key Responsibilities: Front Desk & Reception: Greet and assist all visitors in a courteous and professional manner. Manage front desk operations, including answering and routing incoming calls and messages. Maintain the appearance and organization of the reception area and common spaces. Receive and distribute mail, packages, and deliveries.
Administrative Support: Provide administrative assistance to the Senior Director of Administration and Human Resources. Schedule and coordinate meetings, conference calls, and appointments. Prepare and edit correspondence, reports, and internal communications. Maintain filing systems (electronic and physical) and ensure proper document retention. Assist in ordering office supplies and maintaining inventory levels.
HR & Operations Support: Support onboarding and orientation processes for new hires, including preparation of materials. Assist with scheduling interviews, preparing meeting rooms, and maintaining HR files. Provide logistical support for staff meetings, retreats, and organizational events. Perform special projects and other duties as assigned in support of administrative operations.
Core Competencies: Customer Focus - Welcoming and responsive to internal and external stakeholders. Reliability - Dependable, punctual, and consistent in managing responsibilities. Attention to Detail - Ensures accuracy in communication and documentation. Teamwork - Collaborates effectively across departments and functions. Discretion - Handles sensitive information with integrity and confidentiality.
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