Receptionist (.5)

The incumbent in this position serves as the receptionist for the Deaconess Psychiatric Center. Responsibilities include greeting patients, visitors and health care providers, handling all incoming calls, directing and controlling patient/visitor flow, creation and maintenance of patient census information and mail distribution. Must function as effective link between DBC and patients, referral sources and other departments.

Essential Job Functions

• Greets patients and visitors in a timely manner directing them to the appropriate areas. Monitors access to building, ensuring security and accessibility. Closely monitors doors during STAT or Show of Force situations. Monitors pneumatic tube system for incoming information and documents.
• Responds appropriately to requests for information according to established polices and procedures and assuring patient confidentiality is maintained at all times.
• Answers all incoming telephone calls on a multi-line system with four rings. Appropriately addresses the purpose of each call. Makes decisions rapidly and calmly using good judgment. Follows up with callers as needed.
• Performs a variety of clerical support tasks including but not limited to completion of opening/closing duty checklists, distribution of computer reports, doctors cards, staff and patient correspondence, maintains patient census information, maintains adequate supplies of mental health brochures, maintains an inventory of supplies, anticipating shortages and generating orders as appropriate for all DPC staff.
• Types correspondence, reports and other projects to include minutes, memos, letters and after care plans for discharged patients. Provides backup support for the secretarial positions.
• Responsible for management of two petty cash funds, reconciles accounts and ensures accuracy of funds and distributions, monitors cash flow to ensure adequate funds are available at all times.
• Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
• Maintains competency in all organizational, departmental and outside agency safety standards relevant to job performance.