Reception Supervisor

Job Title: Reception Supervisor

Hourly Pay: $18 - $30/hour

Summary:

We are looking for a dedicated Reception Supervisor to lead our front desk team and ensure exceptional service for all guests. You will oversee daily operations, manage staff, and contribute to creating an efficient, welcoming environment. This is an excellent opportunity for someone with strong leadership skills and a passion for customer service.

Job Responsibilities:

• Supervise and mentor reception staff, providing guidance and support

• Ensure smooth operations, including guest check-ins, check-outs, and reservations
• Address guest concerns, complaints, and inquiries with professionalism and care
• Monitor staff performance, providing feedback and conducting evaluations
• Train new employees on front desk procedures, customer service, and safety protocols

• Maintain an organized, clean, and welcoming reception area

• Coordinate with other departments to meet guest needs and ensure comfort

• Handle cash and credit transactions, ensuring accurate records

• Assist with scheduling and staffing for peak hours

Qualifications:

• High school diploma or equivalent required; degree in Hospitality Management preferred
• 2+ years of experience in a receptionist or supervisory role in hospitality

• Excellent communication and interpersonal skills

• Strong organizational and multitasking abilities

• Ability to stay calm and professional when handling guest issues

• Experience with reservation systems, front desk operations, and basic accounting
• Leadership ability to motivate and guide a team in a fast-paced environment

Perks & Benefits:

• Competitive pay: $18 - $30/hour

• Health, dental, and vision insurance

• Paid time off and holidays

• Employee discounts on services and accommodations

• Career growth opportunities

• Positive, team-oriented work environment