The Reassignment team, part of the Property & Title department, drives seamless solar contract transfers during residential home sales. As a Reassignment Agent, you ll serve as the primary point of contact for sellers, buyers, escrow/title companies, and real estate agents - guiding all parties through the transfer process from start to finish. You ll field questions, address concerns, collect required documentation, generate and validate transfer documents, and confirm closing to ensure a smooth account transition.
- Own and prioritize a high volume of inbound inquiries across phone, email, and chat channels
- Deliver a best-in-class customer experience that drives satisfaction and builds trust with all stakeholders
- Proactively communicate required actions, milestones, and timelines to all parties to keep transfers on track
- Translate complex contract terms and solar fundamentals into clear, accessible language for customer
- Apply sound judgment and discretion to evaluate each transfer scenario, balancing customer needs with business risk
- Consistently meet or exceed daily and monthly performance benchmarks
- 1+ years of experience in a customer-facing or client-services role
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word)
- Strong written and verbal communication skills with a sharp eye for detail
- Proven ability to self-manage, stay organized, and execute in a fast-paced, autonomous environment
- A collaborative mindset with strong problem-solving and negotiation skills and the ability to build rapport with customers and cross-functional partners
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program