RCM Trainer (9523)

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. We engage people in whole person health through an integrated care delivery system, thus establishing a medical home for our patients. In caring for the whole person, we focus on overall wellness through physical health, mental health and substance use care. Our mission is to provide extraordinary care by empowered people through exceptional outcomes.

The Revenue Cycle Management (RCM) Trainer is responsible for developing, delivering, and evaluating comprehensive onboarding and ongoing training programs that support excellence across all revenue cycle functions. This role serves as a subject matter expert in revenue cycle operations and works collaboratively with leadership to ensure staff are equipped with the knowledge, skills, and resources needed to achieve operational, quality, compliance, and reimbursement goals.

HOPE ~ HEALTH ~ HEALING

Terros Health is currently hiring an RCM Trainer!

Full-Time Employment (40 hours)

The RCM Trainer designs and maintains role-specific learning programs, training materials, job aids, and process documentation while promoting consistency, accuracy, and adherence to payer, regulatory, and organizational requirements. Through education, coaching, and performance monitoring, this position plays a critical role in enhancing staff competency, reducing revenue cycle errors, improving financial outcomes, and supporting a culture of continuous learning and accountability.

Other duties:

• Designs, develops, implements, and maintains comprehensive training programs, curricula, job aids, workflows, and educational materials supporting all phases of the revenue cycle.
• Creates and facilitates onboarding, continuing education, and role-specific training programs that promote employee competency, operational consistency, and revenue cycle excellence.
• Delivers engaging instructor-led, virtual, and one-on-one training sessions for Revenue Cycle Management staff and other departments as needed.
• Translates complex billing, accounts receivable, denial management, payment posting, and payer requirements into clear, user-friendly training materials and standard operating procedures.
• Collaborates with Revenue Cycle leadership, Quality Assurance, Compliance, and operational stakeholders to identify training needs and develop targeted learning solutions.
• Maintains current knowledge of payer regulations, HIPAA requirements, FQHC billing practices, and organizational policies to ensure training materials remain accurate, compliant, and up to date.
• Assesses employee performance gaps and implements coaching, refresher training, and corrective education plans to support continuous improvement and operational effectiveness.
• Supports quality assurance and process improvement initiatives by reviewing audit findings, communicating trends, and developing training interventions to address identified opportunities.
• Monitors and evaluates training effectiveness through key performance indicators, including clean claim rates, first-pass resolution rates, denial trends, productivity metrics, and staff competency assessments.
• Serves as a subject matter expert and resource for revenue cycle processes, systems, best practices, and training-related initiatives, fostering a culture of learning, accountability, and exceptional customer service.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

Multiple medical plan options, including a no-premium plan for employees and their families

• Multiple dental plan options, including orthodontic coverage

• Vision insurance

• Group life and disability insurance

• Pet insurance

• 401(k) plan with company match

• Interest-free medical line of credit

• Financial education, planning, and support resources

• Monetary company contribution toward eligible benefits

• Bilingual pay differential

• Generous Paid Time Off (PTO) - 3 weeks off in the first year

• Paid Sick Time

• 10 paid holidays annually

• Comprehensive wellness program featuring wellness challenges, activities, and prizes

• Employee Assistance Program (EAP) available to employees and their family members

• Trip Reduction Program

• Ongoing professional growth and career development opportunities, including:

• Scholarships

• Clinical supervision

• Continuing Education Units (CEUs)

• Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)

• Access to the Working Advantage Employee Discount Program, with savings on:

• Gym memberships

• Car rentals

• Flights, hotels, movie tickets, and more

• High school diploma or GED required. Associate's degree in Healthcare Administration, Business Administration, Education, or a related field preferred.

• Minimum of three (3) years of progressive experience in healthcare revenue cycle operations, including billing, accounts receivable, payment posting, claims management, collections, or FQHC billing.

• Experience developing and delivering employee training programs, onboarding initiatives, or educational materials preferred.

• Working knowledge of healthcare revenue cycle processes, payer requirements, denial management, and reimbursement methodologies.

• Strong presentation, facilitation, coaching, and adult-learning skills.

• Excellent verbal, written, and interpersonal communication skills.

• Demonstrated ability to develop training materials, instructional guides, and process documentation.

• Experience using electronic health records, practice management systems, and patient accounting platforms; NextGen experience preferred.

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

• Must have a valid Arizona driver's license, be 21 years of age with a minimum of 3 years driving experience, and meet requirements of Terros Health's driving policy

• Must successfully pass a TB screening and criminal background check