RCM Sr. Manager, ASCRevenue Cycle Management | Ambulatory Surgery CenterRole Summary
The
RCM Manager, ASC is responsible for managing day-to-day revenue cycle operations for Ambulatory Surgery Center clients within an RCM outsourcing environment. This role ensures timely and accurate billing, collections, denial management, payment posting, AR follow-up, reporting, and client communication.
The position requires strong ASC revenue cycle knowledge, operational discipline, client-facing communication skills, and the ability to lead teams toward measurable performance outcomes. The RCM Manager will work closely with internal operations, coding, credentialing, eligibility, authorization, analytics, and client service teams to ensure service quality, SLA compliance, and client satisfaction.
Key ResponsibilitiesOperational Management- Manage end-to-end ASC revenue cycle workflows, including charge entry, coding coordination, claims submission, payment posting, AR follow-up, denials, appeals, and underpayment resolution.
- Monitor daily production, quality, turnaround times, and SLA compliance across assigned client accounts.
- Ensure timely resolution of billing issues, payer rejections, claim delays, denials, and payment variances.
- Review aging AR and prioritize accounts based on payer trends, collectability, dollar value, and timely filing risk.
- Coordinate with coding, credentialing, eligibility, authorization, and client service teams to reduce revenue leakage.
- Develop, maintain, and update SOPs, workflows, checklists, and escalation protocols.
- Ensure operational processes align with ASC billing requirements, payer rules, and client expectations.
Client Management- Serve as the primary operational contact for assigned ASC clients.
- Conduct regular client calls to provide updates, review performance, and address operational concerns.
- Prepare and present performance reports, including AR trends, denial trends, collections, claims delays, backlog status, and root cause analysis.
- Identify risks early and provide clear action plans with owners, timelines, and follow-up cadence.
- Build strong client relationships through responsiveness, transparency, accountability, and consistent execution.
- Implement industry’s best practices to improve operational outcomes and client confidence.
Team Leadership- Lead, coach, and support billing, AR, denial, and payment posting teams.
- Manage team workload based on volume, priority, client needs, and team capacity.
- Track individual and team performance against KPIs, SLAs, and productivity standards.
- Identify training needs and partner with leadership to improve team knowledge and performance.
- Promote a culture of ownership, urgency, accuracy, accountability, and service excellence.
- Ensure team members understand client priorities, payer requirements, and performance expectations.
Process Improvement- Identify workflow gaps, process breakdowns, and recurring operational issues.
- Recommend and implement process improvements to increase efficiency, accuracy, and collections.
- Partner with analytics teams to improve reporting, dashboards, and operational visibility.
- Support onboarding of new ASC clients and ensure a smooth transition into steady-state operations.
- Standardize workflows across clients where possible while maintaining client-specific requirements.
- Drive continuous improvement through data review, root cause analysis, and corrective action plans.
Required Experience- Minimum of 5+ years of revenue cycle management experience, preferably in ASC, surgical, orthopedic, pain management, or specialty billing.
- Minimum of 2+ years of team lead, supervisory, or management experience.
- Strong knowledge of ASC billing, payer rules, denial management, authorizations, coding dependencies, payment posting, AR follow-up, and collections.
- Experience working with practice management systems, clearinghouses, payer portals, and reporting tools.
- Experience managing offshore, onshore, or blended RCM teams is preferred.
- Strong client communication, escalation management, and problem-solving skills.
Key Skills- ASC revenue cycle management expertise
- Strong ASC operations knowledge
- AR and denial management
- Client-facing communication
- Team leadership and staff development
- KPI reporting and performance analysis
- Process improvement and workflow standardization
- Problem-solving and escalation management
- Strong follow-up and execution discipline
- Ability to manage multiple clients and priorities
- Strong understanding of payer behavior, denial trends, and revenue leakage
Success Measures- Timely and accurate claims submission
- Reduction in AR days
- Improved collections and cash flow
- Lower denial rates and faster denial resolution
- SLA compliance across assigned functions
- Accurate reporting and improved client visibility
- Strong client satisfaction and retention
- Improved team productivity, quality, and accountability
- Reduced revenue leakage through proactive issue resolution
- Successful onboarding and stabilization of new ASC clients
Preferred Attributes- Strong sense of urgency and ownership
- Clear and professional communication style
- Ability to work well with clients, internal teams, and leadership
- Detail-oriented with strong follow-through
- Comfortable working in a fast-paced outsourcing environment
- Data-driven approach to managing performance and solving problems
- Commitment to service excellence and continuous improvement
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
www.mmcgrp.comBenefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
- Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.