Position Summary
The AR Specialist completes assigned accounts receivable work for customers within an assigned zone accurately and consistently, following established procedures and escalating barriers that may affect timely revenue cycle performance.
This is an individual contributor role and does not include people management, customer ownership, or quality assurance responsibilities.
Qualifications
Required
- High school diploma or equivalent
- Basic accounts receivable or administrative process knowledge
- Ability to follow procedures, meet timelines, and maintain accuracy
Preferred
- Experience in accounts receivable, billing, revenue cycle operations, or financial systems
- Experience working with account management systems, work queues, or deadline-driven administrative workflows
Key Responsibilities and Expected Performance Outcomes
Key Responsibilities
- Review and work assigned accounts, queues, transactions, or follow-up items for customers within the assigned zone
- Research routine account issues using available systems and documentation
- Complete follow-up actions within defined procedures and authority
- Document actions, findings, and next steps clearly and accurately
- Communicate questions, delays, risks, and escalations promptly
- Apply training, feedback, and approved process updates consistently
Expected Performance Outcomes
- Completes assigned customer AR work within the assigned zone accurately, on time, and with clear documentation
- Resolves routine issues within authority and escalates barriers appropriately
- Follows procedures, timelines, confidentiality, and compliance expectations consistently
- Works professionally with peers, leads, and supervisors
Core Competencies (Required for All Employees)
- Critical Thinking: Uses sound judgment to assess information, solve routine problems, and recognize when additional support is needed
- Dependability: Follows through on commitments and completes work with consistency and accountability
- Interpersonal Skills: Builds respectful working relationships through clear, professional communication
- Organizing and Planning: Manages priorities, timelines, and follow-up needs effectively
- Production: Maintains steady, accurate output while meeting established expectations