Highlights
Job Title: Rating Specialist Work Location: Howell, MI, 48843 / Worcester, MA / Richmond, VA Job Type: Temporary Assignment Work Type: Hybrid Duration: 4 Months Job Description: As a Rating Specialist in Commercial Lines Service Operations, you are responsible for determining the premium for risks using automated and/or manual methods. Rating and issuance includes; new business, renewals, quotes, endorsements, non-renewals, rewrites, cancellations, crits, report values, and/or the registry for small and middle market business for multiple regions.
Numbers & Facts
| Location | Howell, MI |
| Industry | Computer/IT Services |
| Salary | $21 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Rating Specialist
Work Location: Howell, MI, 48843 / Worcester, MA / Richmond, VA
Job Type: Temporary Assignment
Work Type: Hybrid
Duration: 4 Months
Job Description:
- As a Rating Specialist in Commercial Lines Service Operations, you are responsible for determining the premium for risks using automated and/or manual methods.
- In addition, you are also responsible for processing subsequent transactions and the issuance of policies using a variety of systems and resources including, but not limited to POS, PMS, ACT, Policy Creator, Microsoft Excel, and iBank. Work completed by these individuals must meet quality and service standards.
Responsibilities / Essential Functions:
- Developing knowledge of rating 1-3 lines of business using automated and/or manual methods.
- Completing timely and accurate issuance of CL policies, quotes, endorsements, and subsequent transactions using automated and/or manual rating methods.
- Formulating partnerships with CL Underwriters and Underwriting Technicians to deliver a timely and accurate product for delivery to the Agent/Insured.
- Rates and issues using automated methods (POS, PMS, and ACT) as well as using manual methods (i.e. manual creation of the declaration, manuscript endorsements) for multiple lines of business.
- Rating and issuance includes; new business, renewals, quotes, endorsements, non-renewals, rewrites, cancellations, crits, report values, and/or the registry for small and middle market business for multiple regions.
- Interprets issuance and rating instructions from Underwriters for new business, renewals, policy quotes, endorsements, rewrites, and cancellations for small and middle market business.
- Provide customer service support for CL underwriting by handling inquiries, and resolving any errors and requests.
- Stays current with changing conformance or compliance issues, as well as procedural, system and/or workflow changes.
- Using both written and verbal communication skills provides customer service support for CL Underwriters.
- Fosters relationships with CL Underwriting with assistance from Sr. Rating Specialist, Lead Rating Specialist, and Team Lead.
- Acts as a resource to the Management Team and Underwriting for high priority rushes and errors within their skill set.
- Receives direction on work priorities from mentors, Team Lead, and Manager on a regular basis.
- Acts as the 'Account Owner' when assigned to a package (CPP) policy, coordinating issuance with other raters to ensure all policies within an account are issued simultaneously
- Participates on projects, attends focus group meetings, and assists with mentoring as determined by manager based on individual skill set.
Key Measures of Success:
- Enhanced partnerships with UW-understanding the business priorities collectively to ensure a positive customer experience.
- Timely and accurate completion of all transactions with quality per the business priorities with strong communications to and from UW.
- Maintain rating transaction knowledge and workflow to ensure accuracy.
Position Requirements:
- Associate degree preferred but not required; 2+ years or more of relevant insurance industry experience preferred.
- Technology proficiency in MS Office Suite.
- Takes initiative to investigate, collaborate with others and propose solutions to problems.
- Actively mentors others and shares information.
- Demonstrates a "do it right the first time" attitude. Takes pride in producing a professional work product.
- Customer Service focus anticipates customer needs on a daily basis.
- Information seeking and results oriented professional.
- Ability to work extremely well independently AND serve as a team player.
- Recognizes discrepancies in data/information, brings them to the attention of appropriate parties or resolves them. Demonstrates a proactive attitude in the resolution of such discrepancies.
- Strong communication skills; both verbal and written.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.