Duties and Responsibilities
- Represent GEMAIRE as a leader in the industry ensuring maximum sales.
- Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse)
- Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors
- Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse)
- Identify and address training opportunities related to safety, procedures, and workflow
- Maintain up-to-date knowledge of company policies and procedures
- Share best practices across the region to improve team efficiency and effectiveness in daily tasks
- Support training and development of team members to elevate branch standards
- Assist with resolution of customer relationship issues involving dealers and end users
- Pick, receive, and stock product accurately and properly; lead by example
- Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team
- Complete sales order processing for customers, including upselling associated items
- Perform other duties as assigned
Required Qualifications:
- Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
- Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
- Proven success in sales and providing excellent customer service.
- Strong interpersonal skills including sales, problem solving and customer service.
- Ability to work independently, but meet assigned goals and objectives in designated time frames.
- Ability to multitask and work in a fast paced environment.
- A willingness to learn and grow with our Company.
- Knowledge of Microsoft Office products.
- Proven commitment to customer service and a safe work environment.
- Must have a clean driving record for at least the past 3 years.
- 24 months of verifiable experience driving a 16' minimum box truck, or stake bed truck.
- Possess a clean driving record:
- No more than one moving violation in any one year period.
- No more than one preventable accident in any two year period.
- No restrictions, suspensions or DUI convictions in the past 3 years.
- Ability to pass DOT physical examination requirements.
- Must be 21 years of age or older.
Preferred Qualifications:
- Experience in a wholesale HVAC equipment supply house preferred.
- Bachelor's or Associate's Degree preferred.
- Bilingual (Spanish) preferred.
Education/Experience: Bachelor's or Associate's Degree preferred. Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
Work Schedule: Monday through Friday with an occasional Saturday. This position may require working extra hours on occasion.
Physical Demands
Demand
Frequency
Sedentary - Lifting 0-10 pounds
Frequent
Light Lifting - 10-20 pounds
Frequent
Moderate Lifting - 20 to 50 pounds
Occasional
Heavy Lifting - 50 to 100 pounds
Occasional
Pulling/Pushing, Carrying
Occasional
Reaching or working above shoulder
Occasional
Walking
Frequent
Standing
Frequent
Sitting
Occasional
Stooping
Occasional
Kneeling
Occasional
Repeated Bending
Occasional
Climbing
Occasional
Desk Work/Computer use/Telephone use
Frequent
Operating a motor vehicle
Frequent
Operating a commercial vehicle
Never
Operating warehouse equipment, forklift, baseloid lift etc
Occasional
Other - Talk, Drive, visit customers etc.
Occasional
EEO Statement
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.