RampUp Specialist

Job Title: RampUp Specialist
Location: Nashville, TN 37201
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift Timings: Mon - Fri (9am to 6pm)

Position Summary

• The RampUp Specialist will provide temporary support to the Procure-to-Pay team by monitoring, reviewing, assigning, and helping resolve customer and supplier requests submitted through the RampUp ticketing system.
• This role will help ensure tickets are routed correctly and documented accurately.
• The ideal candidate is organized, customer-service focused, comfortable working in a high-volume environment, and able to learn PTP processes and systems quickly.

Key Responsibilities

• Monitor the RampUp ticket queue throughout the business day.
• Review incoming tickets and determine the appropriate category, priority, and assignment.
• Assign or route tickets to the appropriate PTP team member or support group.
• Respond to routine supplier and internal customer inquiries.
• Follow up on aging, unassigned, or unresolved tickets.
• Escalate urgent or complex issues to the appropriate team lead or subject matter expert.
• Ensure resolution codes, categories, and ticket notes are entered accurately and consistently.
• Identify duplicate, spam, misrouted, or out-of-scope tickets.
• Reopen or redirect tickets when additional action is required.
• Maintain clear documentation of actions taken within each ticket.
• Assist with monitoring outstanding ticket volumes.
• Support testing and implementation of RampUp/ServiceNow process improvements.
• Identify recurring ticket trends and opportunities for process improvement.
• Work closely with PTP team members, SMEs, IT, and other business partners.
• Assist with documentation, job aids, SOPs, and training materials as needed.

Common Requests Supported

• Invoice status
• Payment status and proof of payment
• Purchase orders not generated
• Purchase requisition submission errors
• Supplier/vendor setup
• Banking updates
• Company code extensions
• Graphite supplier portal support
• Supplier login issues
• Invoice corrections
• General PTP process questions
• Ticket routing and escalation

Qualifications

• 1-3 years of experience in Accounts Payable, Procure-to-Pay, customer service, shared services, or a similar support environment preferred.
• Experience working with ServiceNow or another ticketing/case-management system preferred.
• Basic understanding of Accounts Payable and supplier processes.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple requests and priorities simultaneously.
• Comfortable working with deadlines and shifting priorities.
• Proficiency in Microsoft Excel, Outlook, and Microsoft Office.
• Ability to learn new systems and processes quickly.
• Experience with Oracle Cloud, ServiceNow, or supplier portals is a plus.

Key Skills

• Customer service
• Ticket management
• Accounts Payable / PTP knowledge
• Problem solving
• Attention to detail
• Prioritization
• Written communication
• Follow-up and escalation management
• Data accuracy
• Process improvement

TekWissen Group is an equal opportunity employer supporting workforce diversity