Radiology Access Specialist

Responsible for one of the first impressions a patient will have of Billings Clinic. Radiology Access Specialists are instrumental in ensuring the efficient and effective flow of patient access needs within the Radiology/Diagnostic Imaging Department. Responsible for greeting and registering patients, gathering appropriate demographic and insurance information, scheduling appointments, ordering a variety tests and ancillary services and the collection of co-payments. Radiology Access Specialists also serve as a primary technology resource for the PACS and teleradiology system. Responsibilities include data distribution for PACS related technology. Provides technical expertise, as a consultant, to the user community, remote branch locations, Information Services, and vendors assisting with problem resolution and other inquiries.

Essential Job Functions

GENERAL

• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. •Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.

Scheduling

• Greets all patients, families and customers to the department. Prepares appropriate paperwork for admission/registration and completes on-line registration information gathering demographic and financial information. Answers all calls coming into Radiology and manages as appropriate.
• Schedules and coordinates appointments in a manner that meets the patient's needs and assists department in the management of patient flow utilizing knowledge of radiology scheduling protocols.
• Schedules and enters complex orders for ancillary services via the order communication and practice management systems. Instructs patients on specific preparations and/or restrictions necessary to prepare for ancillary procedures. Involves other departments as needed for regulatory requirements.
• Educates patients on medically necessary waivers and obtains appropriate signatures.
• Inputs and processes orders from physicians, office staff and hospital staff. Prepares all other exam paperwork and distributes to staff expediently. Enters data for services rendered in a timely fashion to assist with film history/location.
• Coordinates, promotes distribution and educates patients on patient satisfaction surveys.

Health Information Management

• Coordinates the electronic medical record for radiology patient. Assembles, maintains and retrieves patient jackets and records for permanent storage using digitizer and PACS technology as appropriate; and manages film jacket control responsibilities. Coordinates both the physical and digital files. Prepares patient files, films and reports for physician conferences.

PACS

• Entering and coordinating complex patient and statistical data for the picture archiving and communication systems (PACS), Teleradiology.
• Works in conjunction with vendors, Information Services, Facility Services and Telemedicine to ensure coordination of system functionality
• Participates in both short-term and long-term planning for Radiology PACS system. This may include formulation and participation in performance improvement studies, data gathering, local and regional quality assurance construction, etc. Communicates recommendations to the Radiology Leadership team regarding efficiencies and solutions for improved patient data management.
• Performs other duties as assigned or needed to meet the needs of the department/organization.