R&D Technical Manager - Contact Center & AI Solutions

We have an urgent requirement for an R&D Technical Manager Contact Center & AI Solutions with strong experience in Google CCAI, Conversational AI, and Cloud Native Architecture . Provide technical leadership for cloud-native applications using Java and Spring Boot.

We have an urgent requirement for an R&D Technical Manager Contact Center & AI Solutions with strong experience in Google CCAI, Conversational AI, and Cloud Native Architecture. Please share suitable profiles at the earliest.

Job Title: R&D Technical Manager Contact Center & AI Solutions
Location: Onsite
Experience: 12+ Years Preferred

Must-Have Skills

• Google CCAI
• Conversational AI
• Contact Center Platforms
• GCP
• Java / Spring Boot
• Cloud Native Architecture
• Innovation & R&D

Key Responsibilities

• Lead R&D initiatives focused on Contact Center and AI solutions.
• Design and develop Conversational AI solutions using Google CCAI and GCP.
• Provide technical leadership for cloud-native applications using Java and Spring Boot.
• Explore and implement emerging AI technologies and innovative Contact Center solutions.
• Collaborate with product, engineering, and business teams to develop new solutions.

Drive architecture, proof-of-concepts, technical innovation, and solution modernization