Quick Lube & Tire Manager

John Jones Auto Group is seeking an experienced, customer-focused Quick Lube & Tire Manager to oversee the daily operations of our Quick Lube &  Tire Service Center. This position is responsible for leading the Quick Lane team, maintaining a high level of customer satisfaction, driving service and tire sales, managing workflow, and ensuring efficient and profitable department operations.

Responsibilities

• Manage the day-to-day operations of the Service department.

• Lead, coach, schedule, and develop service advisors and technicians.

• Ensure customers receive professional, timely, and friendly service.

• Oversee vehicle workflow to maximize productivity and minimize customer wait times.

• Monitor repair orders and ensure services are completed accurately and efficiently.

• Promote tire sales, maintenance services, and manufacturer-recommended services based on customer needs.

• Provide accurate service recommendations and estimates to customers.

• Monitor department sales, labor productivity, expenses, and overall profitability.

• Establish and track department goals and performance expectations.

• Maintain appropriate tire and service-related inventory levels.

• Handle customer questions or concerns and work toward timely, professional resolutions.

• Ensure technicians follow established safety procedures and dealership policies.

• Maintain a clean, organized, and professional facility.

• Identify opportunities to improve customer retention and repeat business.

• Maintain accurate documentation and ensure repair orders are completed properly.

• Work collaboratively with dealership leadership and other departments to support overall dealership goals.

Qualifications

• Previous automotive service, tire, or related management experience preferred.

• Strong leadership and team-development skills.

• Excellent customer service and communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong organizational and problem-solving abilities.

• Knowledge of automotive maintenance, tires, and basic vehicle service operations.

• Experience managing department performance, productivity, and profitability preferred.

• Comfortable working with dealership computer systems and service-related technology.

• Valid driver's license and acceptable driving record.